Learning Management System (LMS) Manager

Crawford & Company; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Crawford & Company is seeking a global LMS Manager to own and optimize our learning technology ecosystem. You will govern the LMS, drive enhancements, ensure data integrity, and enable scalable, compliant training across regions.

Collaborate with HR, Compliance, IT, and vendors to deliver secure, engaging learning experiences. You will lead analytics, reporting, testing, and release management, while aligning with Crawford standards and strategic talent development objectives.

Qualifications

• Bachelor’s degree in learning and development, educational technology, HR, information systems, business, or related field, or equivalent experience.
• 5+ years in learning systems, LMS administration, or digital learning operations, with 3+ years on enterprise LMS.
• Experience supporting global/multi-region employee populations in large organizations.
• Experience administering compliance training, licensing, continuing education, or certifications.

Responsibilities

• Own global LMS roadmap, governance, and standards; translate needs into scalable solutions.
• Oversee system configuration, access, structures, curricula, paths, and retirements; ensure timely support.
• Manage HR data integrations, releases, SSO, and content provider integrations; monitor data feeds.

Skills

LMS administration

Governance

Integrations

Analytics

Compliance training

Vendor management

Project management

Data integrity

SSO

Power BI

Education

Bachelor’s degree in Learning & Development

Tools

Oracle Learning Cloud

Oracle HCM

Power BI

Excel

Job description

The Learning Management System (LMS) Manager serves as the global owner and subject matter expert for Crawford's learning technology ecosystem. This role is responsible for overseeing the governance, administration, optimization, and continuous improvement of the LMS, ensuring it supports employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization.

The LMS Manager collaborates closely with HR, Compliance, Claims Operations, IT, business leaders, and external vendors to deliver a secure, scalable, and engaging learning experience.

LMS administration, configuration, and system optimization

Managing integrations and ensuring data accuracy and integrity

Reporting, analytics, and learning metrics

System testing, upgrades, and release management

Vendor and stakeholder management

User support and continuous improvement initiatives

This role combines strategic leadership with hands‑on system management to ensure the learning platform effectively supports global business and talent development objectives.

Responsibilities

• Global LMS Strategy, Governance & Product Ownership: Own the global LMS roadmap, governance model, operating standards, and continuous improvement priorities; translate enterprise and regional learning needs into scalable system solutions; work with IT and the business to maintain or establish standards for administration, security, data, content, naming conventions, and reporting; evaluate platform capabilities and recommend enhancements aligned to business value.
• Platform Administration & Learning Operations: Oversee system configuration, user access, roles, organizational structures, audiences, assignments, curricula, learning paths, certifications, notifications, and workflows; establish quality controls for course setup, catalog structure, version management, and retirements; ensure accurate, timely support of global learning campaigns and recurring compliance assignments.
• Integrations, Data Quality & Release Management: Partner with IT and vendors to manage HR data integration, release management , single sign-on, content provider, skills, reporting, and other learning ecosystem integrations; monitor data feeds and resolve exceptions; lead testing and validation for upgrades, releases, configuration changes, and enhancements; maintain business requirements, test scripts, and release documentation.
• Learning Analytics, Reporting & Audit Readiness: Develop and maintain operational and executive reporting for completion, compliance, utilization, certifications, learner activity, content performance, and service delivery; validate data accuracy; identify trends and provide actionable insights; maintain audit‑ready learning records and support regulatory, client, and internal audit requests.
• Compliance, Licensing & Continuing Education Enablement: Partner with Compliance and our business owners to administer mandatory training (i.e. Fraud, CA Fair Claims), professional certification, adjuster licensing, and continuing education requirements; support jurisdictional DOI requirements; establish controls for due dates, expirations, equivalencies, exemptions, retraining, and evidence retention.
• Vendor, Stakeholder & Service Management: Manage day‑to‑day relationships with the LMS vendor(s) including regular meetings with vendor and internal training partners, content providers, and technology partners; monitor service levels, issue resolution, enhancements, and contract deliverables; facilitate prioritization with global stakeholders; communicate system changes, risks, dependencies, and decisions.
• User Experience, Support & Enablement: Lead the LMS support model, acting as the first point of contact for the LMS Specialist to provide guidance for support issues and elevate issues that require technical support, create knowledge base, administrator community, and escalation process for the global LMS support community; job aids, administrator standards and training; analyze support trends and implement root‑cause improvements that reduce friction and strengthen adoption.
• Crawford Standards: Uphold the Crawford Code of Conduct and perform other related duties or projects as assigned.

Qualifications

• Bachelor’s degree in learning and development, educational technology, human resources, information systems, business administration, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of progressive experience in learning systems, learning technology, LMS administration, or digital learning operations, including at least three years with primary responsibility for an enterprise LMS.
• Experience supporting a global or multi‑region employee population within a large, matrixed organization.
• Experience managing LMS configuration, testing, releases, integrations, data feeds, reporting, and vendor relationships.
• Experience administering compliance training, certifications, licensing, or continuing education programs in a regulated environment.
• Experience in insurance, claims services, risk management, financial services, or another regulated industry is preferred.
• Experience with Oracle Learning Cloud and Oracle HCM is strongly preferred; experience with comparable enterprise platforms may be considered.
• Experience leading projects and influencing cross‑functional stakeholders without direct authority.
• LMS administration and configuration
• Global LMS governance
• Learning operations
• Learning technology strategy
• Learning analytics and reporting
• Compliance training administration
• Certification and continuing education management
• Systems integration requirements
• User acceptance testing
• Release and change management
• Project management
• Process improvement
• Technical troubleshooting
• Data analysis
• Executive communication
• Technical documentation
• Global mindset and cultural awareness
• Strategic thinking with strong execution discipline
• Customer focus and service orientation
• Accountability and sound judgment
• Collaboration and influence
• Curiosity and continuous improvement
• Attention to detail and data integrity
• Adaptability in a changing technology environment
• Ability to collaborate across global time zones and occasionally participate in meetings outside standard local business hours.
• Limited business travel may be required.
• Professional certifications such as CPTD, PMP, SHRM-CP/SHRM-SCP, Oracle Learning Cloud, or another enterprise LMS credential are preferred but not required.
• Must complete continuing education requirements as outlined by Crawford Educational Services, where applicable.
• Enterprise LMS and HCM platforms; learning content standards and formats such as SCORM, xAPI, and AICC; Microsoft 365; advanced Excel; reporting and visualization tools such as Power BI; ticketing or case‑management tools; collaboration and documentation platforms. Working knowledge of APIs, SSO, HR data feeds, and learning content integrations is preferred.

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry‑leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance‑Based Rewards, if applicable.
• We offer a well‑rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance

Other Benefits

currently available at no cost include:

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full‑time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.