Learning Management System (LMS) Administrator - HealthStream

Emerus; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Emerus, a leader in small-format hospitals, is seeking an LMS Administrator to oversee our clinical education platform. In this role, you will manage system administration, create new learning materials, ensure compliance, and collaborate with clinical experts. Ideal candidates will have a background in healthcare and experience with LMS administration. Join us to contribute to our mission of providing exceptional patient care.

Qualifications

• Minimum of 3 years’ experience as an LMS administrator or similar position.
• Technical skills including troubleshooting and understanding of directory structures.
• Familiarity with course design and e-learning software preferred.

Responsibilities

• Oversee the administration and compliance of the Learning Management System (LMS).
• Collaborate with subject matter experts to ensure training content meets regulatory requirements.
• Provide training to new users and support internal and external customers.

Skills

Customer Service

Project Management

Communication

Technical Troubleshooting

Education

BS/BA in a related field

Job description

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The purpose of this position is to oversee the administration and compliance of HealthStream which is our clinical education platform used across the organization. Responsibilities will range from new learning creation, system administration, audit readiness, continuous improvement, reports, and all other tasks assigned.

Essential Job Functions

• Responsible for supporting the market and home office needs for new and existing training material in conjunction with the appropriate clinical subject matter experts
• Monitors the accuracy and timeliness of information flowing from the Human Resources Information System into the Learning Management System – Works with HR to identify gaps and opportunities for improvement
• Monitors regulatory requirements, audit findings and opportunities to stay ahead of changes in the regulatory environment and makes recommendations for improvement
• Collaborates with the markets and home office to identify and incorporate all learning, enrollment, and reporting requirements into the LMS using consistent standards
• Collaborates with clinical instructional developers and educators to ensure training content meets all regulatory requirements
• Develops and maintains LMS system standards, policies, procedures and related documentation for domain.
• Oversees all functionality of the LMS to include additional systems/programs located within the LMS.
• Provide all relevant HealthStream training to new clinical educators, designees, and other key users to determine business requirements and extent of training needs. This includes analyzing structures, onboarding Super Users and preceptors, reports and training
• Develop and monitor project plans for new builds and ensure scope is maintained within the standards expected by the organization
• Participates in the testing of system upgrades and functionality changes
• Works closely with Subject Matter Experts to create eLearning as needed which includes creating, testing, determining activity requirements and launching of content
• Strong customer service skills to support internal and external customers
• Maintains confidentiality and security standards and policies for the organization
• Attend staff meetings or other company sponsored or mandated meetings as required.
• Ability to work off-hours and on call when required.
• Provide training to new users as needed.

Basic Qualifications

• BS/BA in a related field preferred; coursework and/or certifications relating to learning management system administration strongly preferred
• Minimum of 3 years' experience as an LMS administrator or in similar position, healthcare experience a plus
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to gain new technical skills quickly
• Excellent customer service skills, responsive attitude
• Strong oral and written communication skills; ability to communicate complex technical concepts in non-technical terms
• Familiarity with course design and development preferred
• Familiarity with e-learning software and best practices preferred
• Must be highly organized with strong attention to detail, with excellent project management, planning, and organizational skills
• Must be able to work independently with limited instruction and exercise judgment within defined parameters