Learning Lead, Non Sterile Compounding

hims & hers; Gilbert (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Hims & Hers in Gilbert, AZ is seeking a detail-oriented Compounding Training Coordinator for the Fulfillment Operations Team. This role involves facilitating training, maintaining compliance, and collaborating with various teams to enhance the learning culture within the organization.

The ideal candidate will have 2+ years of experience in compounding, a strong CPhT certification, and excellent communication skills. Join us to drive a positive learning experience!

Qualifications

• High school diploma, GED, or equivalent required; Bachelor's degree in Learning & Development preferred.
• Active CPhT certification required.
• 2+ years of experience in compounding operations.
• Strong facilitation and presentation skills.

Responsibilities

• Facilitate training for new hires and ongoing development.
• Maintain accurate training records and ensure compliance.
• Support audit readiness and maintain up-to-date training records.
• Collaborate with various teams to identify skills gaps.

Skills

Facilitation and presentation skills

Organizational skills

Verbal and written communication

Experience with LMS platforms

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About the Role

Compounding Training Coordinator

Hims is seeking a detail-oriented and passionate coordinator to join our Fulfillment Operations Team based in Gilbert, AZ. The role supports the Learning Manager and collaborates with Operations, HR, Continuous Improvement, Safety, and Recruiting teams to maintain compliance and drive a strong learning culture.

Responsibilities

• Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.
• Conduct remediation and retraining sessions as needed to address performance gaps or compliance issues.
• Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.
• Maintain accurate training records, track completion rates, and ensure documentation aligns with Good Documentation Practices (GDP) and regulatory requirements.
• Support audit readiness by maintaining up-to-date, accessible training records for regulatory and internal reviews.
• Utilize LMS platforms to assign, track, and report on training completion and effectiveness.
• Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs.
• Audit tenured associates to ensure competencies are being met continuously.
• Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.
• Work with subject matter experts to ensure accuracy and relevance of training content.
• Create and update training materials ensuring content is current and compliant.
• Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.
• Engage associates to build and maintain a strong safety culture.
• Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.
• Ensure all training programs comply with USP, FDA, and state board of pharmacy requirements.

Qualifications

• High school diploma, GED, or equivalent required; Bachelor's degree in Learning & Development, Education, Business, or related field preferred.
• Active CPhT (Certified Pharmacy Technician) certification required.
• 2+ years of experience in compounding operations within a 503a, 503b, or manufacturing environment.
• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Experience with LMS platforms for training administration, tracking, and reporting.
• Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP).
• Strong organizational skills with the ability to manage schedules, records, and multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.
• Flexibility to work various schedules and shifts as needed for a 7‑day operation.
• Strong knowledge of USP , , and standards and cGMP regulations as they relate to training and compliance.

Conditions of Employment

• Role‑specific conditions will apply based on operational area (e.g., PPE requirements for hazardous drug handling in compounding areas; PIT operation requirements in fulfillment; physical demands specific to each environment).
• Physical exertion required. Including, but not limited to, walking, standing, squatting, bending, and lifting as required by your operational area.
• Specific safety training and compliance requirements will be provided based on your designated operational area.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to operate a computer utilizing a keyboard. The employee may occasionally be required to operate a telephone. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

EEO & Other Statements

Hims & Hers is committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. We consider all qualified applicants for employment, including those with arrest or conviction records, under applicable state and local fair chance laws. It is unlawful to require a lie detector test in Massachusetts. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans. Any requested accommodations must be communicated via our accommodations channel; resumes should not be sent to this email address. For more on our privacy practices, visit our Global Candidate Privacy Statement.