Learning & Instructional Specialist

Arizona State University; Tempe (AZ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

AZ state school tuition reduction

Competitive wages

Paid sick and vacation time

Retirement with employer match

Job summary

Arizona State University seeks an Instructional Technologist 2 to design, develop, and support training resources for Workday HCM and Financials at the Tempe campus. You will bridge end users with technical teams, creating job aids and web-based training while ensuring accessibility and engagement.

The role emphasizes clear communication, collaboration across departments, and ongoing adoption strategies to improve proficiency.

Qualifications

• Bachelor's degree and three years of related experience, or equivalent combination.
• Experience designing training programs for enterprise systems is preferred.
• Proficiency in creating accessible training materials and job aids.

Responsibilities

• Design, build and maintain engaging training for Workday HCM and Financials.
• Deliver training sessions virtually and in person.
• Translate complex processes into user-friendly guidance.
• Coordinate with stakeholders to gather feedback and improve resources.
• Promote platform adoption and measure user proficiency.

Skills

Instructional Design

Training Facilitation

Communication Skills

Collaboration

End-User Training

Education

Bachelor's degree

Tools

Confluence

JIRA

ChatGPT

Google Gemini

Microsoft Copilot 365

Job description

Job Profile

Job Profile: Instructional Technologist 2

Job Family: Instructional Design and Technology

Time Type: Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Assesses, designs, implements, and provides instructional design support for in one or more units to develop resources and materials to support teaching and learning.

Job Description

The Learning and Instructional Coordinator serves as the critical bridge between end users and technical teams, driving user proficiency, engagement and adoption of the Workday Human Capital Management (HCM) and Financials system. This role is responsible for developing comprehensive training programs, including instructional design and development for accessible job aids and web-based training, training facilitation and facilitating working sessions between functional end users and ASU Workday Business Analysts. The ideal candidate is comfortable working independently and with a team and is confident in collaborating with people at all levels. The ability to engage with end users virtually and in person is a must, requiring exceptional communication skills and empathy.

Position Salary Range

• $55,000 - $60,000; DOE

Essential Duties

• Instructional Design and Content Development: Design, build and maintain engaging and interactive training, including step-by-step job aids, quick reference guides and multimedia learning modules for Workday HCM and Financials. Knowledge of industry-standard content creation tools (Adobe Captivate, Articulate 360, Camtasia, or Canva) and the Microsoft suite (PowerPoint, Word).
• Training Facilitation: Confident delivering training and informational sessions virtually and in person.
• Communication: Exceptional communication skills; ability to simplify technical jargon for non-technical audiences.
• Collaboration: Strong interpersonal skills with proven ability to build partnerships across departments and end users.; ability to manage conflict and ambiguity at all levels.
• Cross-Functional Liaison: Serve as the primary bridge between end users, functional teams and technical teams, translating complex system processes into user-friendly guidance.
• Stakeholder Coordination: Organize, schedule and facilitate periodic feedback forums and alignment meetings between functional end users and ASU Workday Business Analysts.
• Adoption & Driving Proficiency: Develop strategies to promote platform engagement, monitor user adoption and improve overall proficiency with a Financial or Human Capital Management System.
• Feedback & Process Improvement: Gather continuous end-user feedback, identify learning gaps or pain points and collaborate with Business Analysts to refine system usability and training resources.

Desired Qualifications

• Technical Skills: Proficiency with documentation platforms (Confluence, JIRA) and AI platforms (ChatGPT, Google Gemini, Microsoft Copilot 365).
• Organizational Change Management: Knowledge of organizational change management concepts and frameworks (ACMP standard, Prosci ADKAR).
• Meeting facilitation: Demonstrated skill in organizing, moderating and guiding group discussions, feedback and informational sessions between stakeholder groups.
• Workday: Working knowledge of the Workday HCM and FMS system.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement

University Business Services (UBS) supports the New American University's vision of excellence, access, and impact by providing business services and solutions to the university. UBS is comprised of departments including Auxiliary Business Services, Environmental Health and Safety, Parking and Transit Services, Physical Security Initiatives and Emergency Management, Risk Management Services, Supply Chain Management, and Sustainability Practices.

At ASU, we care about our employees. We offer a total rewards package that includes:

• AZ state school tuition reduction for employees and their dependents and spouse; available on day one of employment.
• Competitive wages.
• Employee assistance for confidential and free behavioral health services.
• Generous accrual of paid sick and vacation time.
• Low cost dental, health, life and vision Insurance benefits.
• Paid adoption and fertility subsidies.
• Paid time for professional development and volunteering.
• Retirement programs with employer match.
• Wide variety of employee discounts through ASU partnerships.
• More Info can be found here: https://cfo.asu.edu/benefits.

All applicants must be eligible to work in the United States; ASU andUniversity Business Serviceswill not provide sponsorship for employment.

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding: No Federal Funding