Learning Facilitation Professional

Humana Inc; Concord (NH); Remote; USD 59,000 - 81,000; Full time

Job summary

A national health company is looking for a Learning Facilitation Professional 2 to coordinate and implement training programs for employees. You will work closely with senior professionals to enhance learning experiences, analyze training effectiveness, and support new associates' onboarding. A bachelor's degree and training experience are required, along with proficiency in Microsoft Office and public speaking skills.

Benefits

Medical benefits

401(k) retirement savings plan

Paid time off

Qualifications

• 2 or more years of training and/or learning development experience.
• Experience with multiple screens and systems.
• Ability to engage and facilitate learning effectively.

Responsibilities

• Plan and coordinate training programs.
• Facilitate onboarding of new associates.
• Analyze course evaluations for improvements.

Skills

Public speaking

Presentation skills

Organizational skills

Technical troubleshooting

Bilingual in English/Spanish

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Become a part of our caring community and help us put health first

The Learning Facilitation Professional 2 plans, coordinates, and implements all aspects of training programs for participants throughout the organization

The Learning Facilitation Professional 2 works with Senior Learning Facilitation professionals to plan, coordinate, and implement all aspects of clinical training programs for participants throughout the organization.

• Instructor-led and virtual instructor-led training

• Works with Senior Learning Professional, Senior Learning Design Professional, and leader to select appropriate materials for training programs

• Facilitates onboarding of new and transfer associates.

• Creates an environment conducive to learning and exchanging information, engages the learner, and produces the desired outcomes.

• Monitors training personnel records to ensure that associates have met all training requirements for company, quality, and regulatory compliance.

• Analyzes course evaluations in order to judge the effectiveness of training sessions and to implement suggestions for improvements.

• Evaluates the relevance of online resources to complement the facilitated experience in the field as appropriate.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree

• 2 or more years of training and/ or learning development experience.

• Working experience using CSC

• 2 or more years of experience working with multiple screens, systems, and troubleshooting technical matters.

• Experience with public speaking and presentation skills

• Proficiency in Microsoft Office, Outlook, Excel, PowerPoint and Teams

• Live in EST states

Preferred Qualifications

• Excellent organizational skills with a focus on timely and accurate completion of duties

• Understanding of curriculum design and adult learning principles

• Strong communication with ability to speak comfortably among large audiences within all professional working levels.

• Ability to learn different processes

• Bilingual in English/Spanish

• Experience with Medicare

• Healthcare experience

• CGX experience

Additional Information

• WAH

• Work Days/Hours: Monday – Friday; 8:00 – 5:00pm (Eastern Standard Time)

As part of our hiring process, we will be using an exciting interviewing technology provided by HireVue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/vivaengage and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

#LI-BB1

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CarePlus Health Plans: CarePlus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. CarePlus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, CarePlus currently serves Medicare beneficiaries throughout 21 Florida counties.

About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.