Learning Experience Partner

PenFed Credit Union; Tysons (VA); Hybrid; USD 60,000 - 114,672; Full time

Benefits offered by this job

Health plan

Paid time off

Parental leave

401(k) match

Life & disability coverage

Education assistance

Volunteer opportunities

Job summary

PenFed Credit Union in Tysons, Virginia, seeks a Hybrid Learning Experience Partner to design impactful learning solutions using ADDIE/SAM/ROPES. You will develop courses, guides, and e-learning, partnering with SMEs to translate complex content into clear objectives.

Requires a bachelor’s in a related field, 5+ years in learning design (2+ in instructional design), and proficiency with Articulate 360, Canva, and Adobe tools. Strong communication and AI-enabled design are essential.

Qualifications

• Bachelor degree or equivalent in a related field.
• Minimum five years of work experience; two years in instructional design.
• Graphic design knowledge and creativity required.
• HTML/web-based authoring or design skills required.
• Proficiency with AI tools for learning design.

Responsibilities

• Apply adult learning principles to design learner-centered content.
• Design materials: courses, guides, e-learning modules, and more.
• Create visual, audio, multimedia learning assets with tools.
• Define learning objectives aligned to business needs.
• Conduct needs assessments and stakeholder analyses.
• Collaborate with SMEs to ensure content accuracy and relevance.
• Redesign content to improve learner outcomes and accessibility.
• Evaluate effectiveness and recommend improvements.
• Manage learning initiatives from start to finish with minimal direction.
• Maintain knowledge of policies and PenFed products/services.
• Provide high level of customer service and professional communication.

Skills

Instructional design

ADDIE

SAM

ROPES

Graphic design

HTML basics

Articulate 360

Canva

Adobe Captivate

Adobe Acrobat

Adobe Creative Cloud

AI in learning design

Audio/video editing

Training & presentation

Communication

Education

Bachelor’s degree in a related field

Tools

Articulate 360

Canva

Adobe Captivate

Adobe Acrobat

Adobe Creative Cloud

Job description

Job Overview

PenFed is hiring a (Hybrid) Learning Experience Partner at our Tysons, Virginia location. The primary purpose of this role is to design and develop engaging, highly impactful learning solutions that align with adult learning principles and instructional design methodologies. This individual collaborates effectively with stakeholders and subject matter experts to assess training needs, translate complex information into clear and concise learning objectives, and design effective learning assets. This role also requires strong project management and communication skills to support learning initiatives.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Apply adult learning principles and instructional design methodologies, such as ADDIE, SAM, and ROPES, to design learner‑centered content that optimizes knowledge transfer and skill application.
• Design and develop instructional materials, including courses, curriculum, facilitator guides, learner guides, training manuals, e-Learning modules, instructor‑led training, virtual learning, and blended learning solutions.
• Create visual, audio, multimedia, and interactive learning assets using authoring tools, learning technologies, and learning management systems.
• Define, document, and align clear learning objectives to business needs, learner requirements, and desired performance outcomes.
• Conduct needs assessments, research, and stakeholder analysis as needed to identify learning gaps, define learner needs, and inform instructional priorities.
• Collaborate with subject matter experts and business stakeholders to research content, validate accuracy, and ensure instructional materials are relevant and actionable.
• Redesign, revise, and continuously improve existing content to ensure it aligns with learner needs, business priorities, accessibility expectations, and instructional best practices.
• Evaluate the effectiveness of learning solutions, analyze learner feedback and outcomes, and recommend improvements to enhance impact.
• Complete assigned learning initiatives from start to finish, including timelines, resources, technology, communications, and project execution with minimal direction.
• Maintain an in-depth knowledge of operating policies and procedures, and PenFed’s products and services.
• Maintain a high level of customer service and communicate with professionalism externally and internally.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor’s degree in a related field, such as Instructional Design, Education, Human Resources, Business Administration, Graphic Design, Multimedia Design, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Minimum five (5) years’ work experience, including at least two (2) years of instructional design experience, required.
• Graphic design knowledge and creativity required, with the ability to design visually engaging learning materials and learner supports.
• Fundamental understanding of HTML and web‑based authoring or design skills required.
• Proficiency with Articulate 360 suite, Canva, Adobe Captivate, Adobe Acrobat, Adobe Creative Cloud is required.
• Working knowledge of artificial intelligence (AI) tools and applications in learning design required, including the ability to use AI responsibly to support content development, learning asset creation, research, and process efficiency.
• Audio and video editing skills are preferred, with the ability to create or enhance multimedia learning assets.
• Training, teaching, and presentation skills required, along with strong oral and written communication skills and enthusiasm for learning.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift twenty‑five pounds.*

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency

The anticipated starting salary range for this role is $60,000.00 - $114,672.00.

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You’ll have access to comprehensive health, dental, and vision plans; paid time off; and family‑friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935.

Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market‑leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at [e-mail].