Learning Experience Manager - ERT/T1

TaskUs; United States; À distance; USD 97 000 - 145 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Paid time off

Résumé du poste

TaskUs is seeking a Learning Experience Leader to design and expand comprehensive training programs across the organization. You will develop end-user and partner training, align curricula with product initiatives, and deliver technical preparatory sessions to meet enterprise needs.

You will lead, motivate, and assess learners, continuously improve programs, and ensure compliance with the Code of Conduct. This role supports the Event Response Team (Tier 1) learning initiatives.

Qualifications

• Up to 80% travel required.
• Must be 18 years of age or older.
• High School Diploma or GED required; four-year college degree in a related field preferred.
• Proficient in Microsoft and Google applications.
• Strong problem solving, critical thinking, and communication skills.
• Ability to present and facilitate a class discussion.
• Energetic, enthusiastic, and creative with the ability to engage an audience.
• Solid interpersonal, mentoring, organizational, project management, and influencing skills.
• Excellent oral and written communication skills; flexible schedule including weekends and holidays.

Responsabilités

• Design and expand training and development programs aligned with product training methodologies.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams.
• Deliver technical preparatory training to meet enterprise needs.
• Lead projects and motivate trainees to achieve learning objectives.
• Continuously improve training programs and learning opportunities across the organization.
• Update and adapt programs as the work environment changes.
• Maintain training materials and act as content expert for training conducted.
• Develop effective induction programs for new hires and partners.
• Monitor trainee progress and coordinate with managers on outcomes.
• Ensure statutory training requirements are met and explore e-learning options.
• Research new technologies and learning methodologies to keep programs current.
• Ensure all trainees adhere to the company’s Code of Conduct.
• Support learning and development for TaskUs Event Response Team (Tier 1).

Connaissances

Communication skills

Interpersonal skills

Project management

Facilitation

Mentoring

Presentation

Problem solving

Formation

High School Diploma or GED

Bachelor’s degree (preferred)

Outils

Microsoft Office

Google Workspace

Description du poste

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

$97,000.00 - $145,000.00 per year.

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The “pay scale” provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate’s qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description:

What does a Learning Experience Leader really do?

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;
• Monitor and review trainees’ progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company’s Code of Conduct.
• The Learning Experience Leader will support learning and development of our Event Response Team (Tier 1).

Requirements:

• Up to 80% travel required
• Must be 18 years of age or older
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences;
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours

Nice to Have:

• At least 1 to 2 years of working experience in a related field (training or teaching experience
• Has strong leadership skills, with proficiency in handling groups

About Us:

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The “pay scale” provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate’s qualifications, experience, skills, and specific geographic location.

Benefits & Additional Compensation:

• Variable Pay: This position is eligible for Annual bonus based on individual and company performance.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

This position is expected to remain open until 11/13/26. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.