Learning Experience Leader - Emergency Response/T1

TaskUs USA LLC; Detroit (MI); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs USA LLC is seeking a Learning Experience Leader to design and expand training programs that align with product training methodologies. You will create end-user, partner, and distributor curricula, deliver engaging sessions, and maintain training materials.

The role includes supporting Emergency Response training, setting standards, measuring progress, and adapting programs to changing needs. Travel up to 25% and a focus on clear communication, collaboration, and continuous improvement.

Qualifications

• Experience designing and delivering training programs.
• Ability to develop curricula for end-users, partners and distributors.
• Strong facilitation and presentation skills.

Responsibilities

• Set standards and expectations for training delivery.
• Create and deliver curriculum, exams and trainings for general courses.
• Deliver technical training covering basic skill requirements.
• Lead projects and motivate trainees.
• Continuously improve training programs and learning opportunities.
• Revise programs to adapt to changing work environments.
• Maintain training documents and materials as content expert.
• Develop induction programs.
• Monitor trainee progress and report to managers.
• Incorporate e-learning and new technologies where relevant.
• Ensure adherence to Code of Conduct.

Skills

Learning & development

Training design

Public speaking

Instructional design

Education

Bachelor's degree or higher in related field

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

About TaskUs:

TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever‑changing world.

What We Offer:

At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range: $54,000.00 - $82,000.00 per year.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

• Medical, dental, and vision insurance


• 401(k) with company match


• Paid time off including vacation, sick leave, and holidays

Job Description:

What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product‑specific training methodologies and initiatives.

• Set the standards and expectations through your conduct, work ethic, integrity, and character;


• Create and deliver end‑user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;


• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;


• Accomplish projects and motivate trainees through effective training;


• Continuously improve training programs and other learning opportunities across the organization;


• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;


• Act as the content expert, and maintain relevant training documents and training materials for training conducted;


• Develop and create effective induction programs;


• Monitor and review trainees’ progress through questionnaires and discuss with their managers;


• Ensure that statutory training requirements are met, understand e‑learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e‑learning packages;


• Research and present new technologies and methodologies in workplace learning;


• Ensure that all trainees adhere to the company’s Code of Conduct.

The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents.

Requirements:

• Up to 25% travel required


• Must be 18 years of age or older


• High School Diploma or GED required.


• Four‑year college degree (preferred) in a related field like industrial or applied sciences;


• Proficient in Microsoft and Google applications


• A problem solver and critical thinker


• Follow well‑defined methods, procedures, reports, forms, and competent aspects of the job


• Can present and facilitate a class discussion


• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience


• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills


• Has excellent oral and written communication skills


• Can work in a flexible schedule including weekends, holidays, and longer hours


• Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response.

Nice to Have:

• At least 1 to 2 years of working experience in a related field (training or teaching experience


• Has strong leadership skills, with proficiency in handling groups

About Us:

TaskUs is the fastest‑growing tech‑enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline‑First company that puts its people at the heart of everything we do.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.