Learning Experience Designer, Learning Excellence and Development (LEAD)

Amazon; Shepherdsville (KY); On-site; USD 83,200 - 145,500; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

Job summary

Amazon is seeking a Learning Experience Designer (LXD) for the LEAD team within Returns Operations Excellence. You will own learning programs from strategy through delivery, including eLearning modules built in Articulate 360 and Umbrella LMS management.

You will translate complex operational needs into scalable digital learning experiences for frontline associates and leaders, collaborating with cross‑functional teams and travel up to 50% as needed.

Qualifications

• 5+ years of learning design, learning science, instructional design, or similar field.
• Proficiency in Articulate 360, building virtual, asynchronous content.
• Working knowledge of Umbrella LMS and automated workflows.
• Experience administering an LMS—curriculum configuration, assignments, enrollment, reporting.
• Ability to translate complex technical information for non‑expert audiences.

Responsibilities

• Own end‑to‑end learning programs—from needs analysis through delivery, measurement, and iteration.
• Design and build Umbrella‑compatible training content and expand capabilities.
• Lead discussions with Program Managers to design automated learning solutions.
• Manage translation expansion across the network using tools and AI.
• Collaborate with stakeholders to ensure content accuracy and operational grounding.
• Lead QA and publish learning solutions and maintain documentation.

Skills

Needs analysis

End‑to‑end design

Project management

Communication skills

Translate complex concepts

Multitask / milestone management

Travel up to 50%

Education

Bachelor's degree in Instructional Design, Educational Technology, Communications, Organizational Development, or related field

Tools

Articulate 360

Umbrella LMS

SQL queries

Job description

Learning Experience Designer, Learning Excellence and Development (LEAD)

• USA, KY, Shepherdsville
• USA, TN, Nashville
• USA, WA, Bellevue
• USA, NV, Las Vegas
• USA, IN, Indianapolis
• USA, AZ, Phoenix
• USA, KY, Lexington
• USA, TX, Dallas

The LEAD (Learning Excellence and Development) team, within Returns Operations Excellence in Worldwide Returns & ReCommerce, seeks a Learning Experience Designer (LXD) to own and deliver high‑quality virtual learning solutions for the Relo Network workforce. The LXD manages programs from strategy through delivery, measurement, and iteration, translating operational realities into engaging, scalable digital learning experiences. Proficiency in Articulate 360, working knowledge of Umbrella LMS, and technical fluency to design, build, and manage learning solutions within the Umbrella ecosystem are required.

There are no direct reports; impact is achieved through the quality, relevance, and measurable effectiveness of every learning program and solution delivered.

Key Job Responsibilities

Program Ownership & Management

• Carry end‑to‑end programmatic ownership of assigned learning programs and training modalities within the Relo Network—from needs analysis through delivery, measurement, and continuous iteration.
• Manage program scope, milestones, and stakeholder communication; drive timely decisions and proactively clear blockers.
• Own the program roadmap, sequencing work based on business impact and resource constraints.
• Provide regular written program status updates to LEAD leadership; document standard work for LXD processes and maintain accurate documentation across all owned programs and modalities.
• Contribute to operational planning inputs as required.

Training Modality Design & Platform Development

• Own the design, build, and ongoing management of training modalities—including in‑app training, coaching, Kindle integrated training, and self‑directed learnings.
• Design and build Umbrella‑compatible training content; expand Umbrella's capabilities as new modalities are introduced.
• Lead discussions with Program Managers to design and implement automated training solutions; translate complex technical requirements into accessible learning experiences for non‑expert audiences.
• Manage translation expansion efforts across the network, leveraging tools and AI to scale language availability.
• Partner with technical stakeholders to analyze, build, pilot, launch, maintain, and version new learning products and modalities.
• Absorb complex technical information quickly and explain it simply and accurately to non‑expert learner audiences.

Learning Experience Design & Development

• Conduct complex needs analyses to define business problems, learning objectives, and solution approaches.
• Design and develop virtual, asynchronous learning solutions—including eLearning modules built in Articulate 360, performance support tools, knowledge checks, and job aids—that meet publication standards and drive observable behavioral change.
• Apply adult learning principles and instructional design best practices throughout the design and development process.
• Use rapid, agile, and iterative development techniques to create and update content in a fast‑paced environment.
• Lead the QA and review process for all learning solutions; recommend improvements to design standards as needed.
• Collaborate with operations leaders, subject matter experts, and cross‑functional partners to ensure content accuracy, relevance, and operational grounding.
• Build durable, scalable solutions that integrate into WWRR's existing learning approach and can evolve with the organization.
• Leverage AI capabilities to accelerate content development and improve iteration speed; evaluate AI output critically to maintain the publication bar.

LMS Administration & Program Health

• Own configuration and maintenance of assigned learning programs within Umbrella, including curriculum architecture, dynamic assignment rules, and learner enrollment management.
• Perform regular monitoring of active learning assignments to ensure content accessibility and accurate learner records.
• Build and maintain reporting mechanisms that surface learning completion, compliance, and performance data to LEAD and client team leadership.
• Diagnose, triage, and resolve LMS issues—such as broken assignments and enrollment errors—with urgency and minimal escalation.
• Maintain clear documentation of platform configurations, curriculum architecture, and known issues to enable continuity.

Continuous Improvement & Collaboration

• Review completion data, assessment performance, and learner feedback to identify opportunities for content quality and platform effectiveness improvements.
• Proactively flag content gaps, platform risks, and emerging learner needs to LEAD leadership before they become operational issues.
• Conduct site visits to observe operational workflows firsthand and align learning solutions with real‑world work environments.
• Partner with LEAD to ensure learning solutions are consistent with WWRR‑wide standards and best practices.
• Contribute to LEAD team initiatives, content standards, and quality assurance processes.
• Share best practices with peers and contribute to continuous improvement of the team’s design and development approach.

A day in the life
Your morning might begin with a review of Umbrella program reports—flagging completion trends, identifying gaps, and resolving dynamic assignment issues. You then design a new in‑app coaching experience in Articulate 360, iterate on a self‑directed learning module, or develop a job aid. Afternoons may involve working with a Program Manager to scope an automated training solution, reviewing translation expansion, and managing your program roadmap while communicating progress and surfacing risks.

About the team
Worldwide Returns & ReCommerce (WWRR) manages customer returns across Amazon’s global network. Within WWRR, Returns Operations Excellence (ROE) drives performance improvement, operational standardization, and field engagement. LEAD sits within ROE and empowers operational excellence through high‑quality learning solutions that prioritize safety, engagement, quality, and productivity.

Basic Qualifications

• 5+ years of learning design, learning science, instructional design, educational psychology, or a similar field.
• Proficiency in Articulate 360, with experience building virtual, asynchronous learning content that meets a defined quality bar.
• Working knowledge of Umbrella LMS, including in‑app training capabilities and automated workflows.
• Experience administering an LMS—curriculum configuration, dynamic assignments, learner enrollment, and reporting.
• Proven ability to conduct needs analyses, define learning objectives, and develop end‑to‑end solutions independently.
• Ability to absorb complex technical information quickly and translate it into clear, accessible learning experiences for non‑expert audiences.
• Ability to manage multiple projects simultaneously with strong attention to detail and milestone management.
• Excellent written and verbal communication skills, including leading discussions with Program Managers and technical stakeholders.
• Ability to translate complex operational processes into clear, engaging digital learning experiences for frontline associate and leader audiences.
• Experience diagnosing and resolving LMS or content issues independently.
• Ability to travel up to 50% of the time depending on business needs.
• Bachelor's degree in Instructional Design, Educational Technology, Communications, Organizational Development, or a related field.

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization.
• Experience in data mining, data management, reporting, and SQL queries.
• Experience supporting learning and development for a frontline operations, logistics, or field‑based workforce.
• Experience designing training for new or emerging technology platforms or modalities.
• Experience partnering with Program Managers or technical teams (e.g., SDEs, engineers) to design and deliver integrated or automated learning solutions.
• Experience managing translation or multilingual content expansion efforts, including AI‑assisted translation tools.
• Demonstrated ability to build and maintain LMS reporting mechanisms that communicate learning performance data to non‑technical stakeholders.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Base Salary Range
USA, IN, Indianapolis – 83,200.00 – 145,500.00 USD annually
USA, NV, Las Vegas – 83,200.00 – 145,500.00 USD annually
USA, WA, Bellevue – 83,200.00 – 145,500.00 USD annually

Amazon also offers comprehensive benefits including health, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about benefits at https://amazon.jobs/en/benefits.