Learning Experience Design Coordinator

Associated Students Inc; Pomona (CA); Hybrid; USD 63,000 - 71,000; Full time

Job summary

Associated Students, Inc. Pomona, CA is seeking a Learning Experience Design Coordinator to lead inclusive, hands-on learning experiences for staff development across synchronous formats, including live workshops and virtual sessions.

The role partners with instructional design to blend live and asynchronous content, supervise staff, and drive assessment of learning effectiveness while fostering psychological safety and inclusive facilitation.

Qualifications

• Master’s degree or Bachelor’s with relevant pedagogy experience required
• Minimum four years in synchronous, experiential learning design
• Minimum four years teaching, training delivery, and facilitation
• Minimum two years supervision/leadership of staff
• Proficiency with Microsoft Office and content development software

Responsibilities

• Lead design, implementation, and facilitation of competency-based, synchronous learning experiences
• Develop and deliver inclusive facilitator guides, resources, slide decks, and training materials
• Design high-impact experiential activities for real-world application and reflection
• Recruit, train, coach, and supervise learning assistants and project staff
• Coach facilitators and SMEs to ensure delivery quality and alignment with objectives
• Evaluate synchronous programs using observations, feedback, and 360 reviews
• Collaborate to develop blended learning pathways with asynchronous content
• Support learning retention through coaching, action planning, and engagement touchpoints
• Provide instructional consulting to ASI departments for live training solutions
• Assist in dashboards, evaluation reports, and credentialing initiatives
• Support Aspire to Inspire professional development program delivery and tracking
• Collaborate with HR on compliance training as needed
• Engage in ongoing learning to support inclusive practices in training
• Maintain cross-department communication and participate in staff meetings

Skills

Facilitation

Coaching

Team leadership

Adult learning

Curriculum design

Assessment

Education

Master’s degree in Adult Learning, Organizational Development, Education, or Psychology

Tools

Microsoft Office

Multimedia content development software

Job description

Learning Experience Design Coordinator

Full Time Professional Pomona, CA, US

2 days ago Requisition ID: 1959

Salary Range: $63,404.00 To $71,064.00 Annually

Work Schedule: Up to 40 hours per week; hybrid eligible; shifts based on operational need of the organization . This is a fixed-term appointment of three (3) years from the date of hire, contingent on continued funding and business need . Employment is at-will, and there is no guarantee of extension or conversion.

OVERVIEW

Associated Students, Inc. (ASI) employs student-focused professionals with equity-mindsets. Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation led by a 14-member board of elected student leaders. ASI is an auxiliary organization authorized by the California State University Board of Trustees to perform Student Life functions for Cal Poly Pomona students. ASI provides opportunities for student engagement, student leadership and employment, and a multitude of Student Life programs and services e.g., recreation and wellbeing, student union and activities, student government, clubs and organizations, food pantry, and childcare. The administrative and student support areas of ASI include human resources, financial services, information technology, facilities management, and marketing. ASI employs approximately 500 part-time students and 60 full-time staff members. ASI accepts the responsibility for conscientiously managing mandatory student fees and state-owned facilities: $18M annual operating budget, $5M annual debt service, approximately $24M in reserves, and 294,253 square feet of student space (student union, recreation center, and pool). ASI is in the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 28,000 students

As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices.

POSITION DEFINITION

Under the general supervision of the Learning & Development Manager, the Learning Experience Design Coordinator leads the design and delivery of inclusive, hands-on learning experiences that strengthen staff capabilities and reinforce ASI’s competency-based learning model. Specializing in live, in-person, and virtual synchronous formats, this position leads the develop ment of experiential workshops, trains facilitators, and evaluates learning effectiveness using both qualitative and quantitative methods. The role partners closely with the Instructional Design Coordinator to ensure a seamless blend of synchronous and asynchronous content, while also supervising a team of Learning Experience Assistants and the L&D Project Assistant. This position plays a critical role in cultivating psychological safety, adult learning practices, and inclusive facilitation methods across ASI’s learning ecosystem.

ESSENTIAL DUTIES

• Lead the design, implementation, and facilitation strategy for competency-based, synchronous learning experiences—including live workshops, simulations, orientations, and action-learning initiatives.
• Lead the development and delivery of inclusive facilitator guides, participant resources, slide decks, and hands-on training materials aligned with planned competency system and organizational goals.
• Design high-impact experiential activities that foster real-world application, peer-to-peer learning, and reflective practice.
• Recruits, selects, trains, develops, coaches, evaluates, and supervises part-time (2) Learning Experience Assistants and (1) L&D Project Assistant, fostering team growth and instructional design excellence.
• Train, coach, and evaluate facilitators, subject matter experts, and Learning Experience Assistants to ensure delivery quality and alignment with learning objectives.
• Conduct strategic evaluations of synchronous programs using observational data, participant feedback, and behavioral assessments (e.g., 360 reviews).
• Collaborate with the Instructional Design Coordinator to co-develop blended learning pathways and ensure asynchronous and synchronous learning experiences reinforce one another.
• Support learning retention through coaching sessions, action planning, reinforcement activities, and ongoing learner engagement touchpoints.
• Provide instructional consulting to ASI departments, programs, and services seeking live training solutions or curriculum development support.
• Assist in the design and implementation of learning-related dashboards, evaluation reports, and credentialing/badging initiatives.
• Support the curriculum infrastructure and delivery of the Aspire to Inspire (A2I) professional development program, including implementation, tracking, and reporting.
• Collaborate with Human Resources to support the assignment and management of required compliance training, as needed.
• Engage in ongoing learning to support inclusive practices in training development and facilitation.
• Maintain active communication and collaboration across departments and participate in staff meetings, trainings, and institutional initiatives
• Perform other related duties, as assigned

QUALIFICATIONS

• Master’s degree in Adult Learning, Organizational Development, Education, or Psychology required or Bachelor’s degree with additional relevant pedagogical exp erience considered
• Minimum four years of experience in developing synchronous, experiential learning design, instructional design , content creation , or course developmen t
• Minimum four years of experience in teaching, training delivery and facilitation with various adult audiences
• Minimum two years of supervision, leadership, or oversight of staff, required
• Functional experience with Microsoft Office and multimedia content development software required
• Demonstrated sound knowledge of universal design practices
• Working knowledge and applied skills in experiential course development and inclusive group dynamics management and facilitation
• Working knowledge and skill in facilitator coaching and subject matter expert training
• Functional knowledge of pedagogical approaches for adults
• Ability to synthesize information and write reports
• Knowledgeable in competency-based assessment (360-feedback) preferred
• Experience working with culturally diverse populations
• Ability to participate as a positive team player
• Strong organizational, communication, and leadership skills
• Demonstrated commitment to student development and ability to motivate and work closely with students.
• Demonstrated ability to collaborate, form partnerships, and work effectively as a member of a goal-oriented team
• Ability to oversee projects, achieve assigned objectives and manage multiple priorities
• Ability to maintain an appropriate professional appearance and work conduct
• Ability to make independent decisions and recommendations
• Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision
• Ability to follow routine verbal and written instructions
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to analyze and solve problems, draw valid conclusions, and develop alternate recommendations
• Ability to satisfactorily complete a background check (including a criminal records check)

POSITION SENSITIVITY

Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position.

BACKGROUND CHECK

A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.

WORK ENVIRONMENT

While performing duties of this job, the employee is frequently required to sit, talk and hear; manual dexterity, hand-eye coordination, and verbal communication; use of office equipment: telephones, calculator, copier and fax.

Must be able to walk, stand, bend, and lift up to 25 pounds.

MANDATED REPORTING REQUIREMENT

In compliance with the California Child Abuse and Neglect Reporting Act (CANRA), each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect.

SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108

Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information.

CSU, along with Associated Students Inc., strongly recommends all staff who are physically accessing campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose. See policy at https://calstate.policystat.com/policy/11030468/latest .

I acknowledge receipt of the foregoing Position Description and understand that I am accountable for the performance of the Essential Duties and Responsibilities contained therein .