Learning & Enablement Manager

Open Roles

Austin (TX)

On-site

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

401k & equity grants

Free food and onsite gym at Austin HQ

Paid parental leave

Competitive PTO & 10 paid holidays

Medical, Dental, Vision with 100% emp.

Job summary

Findhelp is seeking a Manager for the Learning & Enablement team in Austin, TX. You will design, lead, and scale customer education programs to drive product adoption and user success.

You will create multi-format training content and build a sustainable learning infrastructure, working with Customer Success, R&D, and Marketing to align with business goals. The role emphasizes instructional design, content development, and measurement of training impact, with on-site work in Austin and optional

Qualifications

BA/BS degree or equivalent 5+ years related experience in Learning and Development.
5+ years designing, developing, and delivering L&D solutions for an organization and/or client base.
L&D professional skilled in instructional design principles and aware of current trends.
Experience with adult learning techniques; product, leadership, and sales training experience a plus.
Skilled in mentoring, coaching, blended learning, simulations, and workshops.

Responsibilities

Own the execution of training programs for internal teams and external users, including paid/unpaid training packages and services.
Design, develop, and deliver multi-format training content (instructor-led, virtual, on-demand videos, e-learning, written docs).
Collaborate with CS, R&D, and Marketing to align training with business goals and product launches.
Support go-to-market initiatives with playbooks, classroom sessions, and certification programs.
Measure training impact with KPIs and feedback to continuously improve solutions.
Manage and optimize knowledge base platforms to support learners.

Skills

Instructional design

L&D strategy

Content development

Cross-functional collaboration

Project management

Adult learning

Coaching/mentoring

Experience with eLearning

Education

BA/BS degree

Tools

Adobe Captivate

Google Suite

Wistia

Job description

As a Manager on the Findhelp Learning & Enablement (L&E) team, you'll be responsible for designing, leading, and scaling customer education programs to drive product adoption, user success, and partner engagement. In this role, you'll leverage your proven skills as a classroom instructor, instructional designer, and content creator to support a variety of learning needs for both internal and external stakeholders.

The Manager will work closely with others on the L&E team to lead the creation of multi-format training content and build sustainable learning infrastructure. This individual will work cross-functionally with teams like Customer Success, Research & Development, and Marketing. Responsibilities will span from initial needs analysis to final training delivery and outcomes evaluation, with a focus on supporting Findhelp's business goals. Ultimately, this role will provide critical support to Findhelp's users as they learn how to use our platform and/or new solutions that we're offering.

Responsibilities and Duties:

Training & Enablement Strategy: Own the execution of training programs for both internal teams and external users, with a focus on company vision, product adoption, customer success and enablement initiatives. This could include both paid and unpaid training packages and support services (e.g. "Train the Trainer," Staff Training, Customer Training, CBO Training). Ensure internal-facing roles are fully equipped to assist and guide others, while also empowering external users with the knowledge they need to be successful and find lasting value in our products.
Content Development & Delivery: Design, develop, and deliver a variety of multi-format training content, including instructor-led training (virtual and in-person), on-demand videos, e-learning modules, and written documentation. Materials may be used for purposes such as customized training and enablement packages for customers and community needs. Ensure all training materials and resources are kept current and aligned with the latest product features, platform updates, and company initiatives.
Cross-Functional Collaboration: Collaborate with CS, R&D, and Marketing to align training and priorities with business goals, including new product launches. Serve as a strategic enablement partner to Sales, providing resources and training (such as playbooks, classroom sessions, certification programs) to position offerings and close deals.
Go-to-Market Support: Support initiatives related to go-to-market strategy and implementation efforts for new products and services, ensuring consistent messaging and a unified understanding of new features and value propositions across all customer-facing teams.
Training Effectiveness & Proactive Solutions: Measure the impact of training programs through key performance metrics and apply strategic foresight by using effective user education to prepare for and resolve future challenges. Depending on the scope of the initiative, this may include defining metrics and collecting feedback from stakeholders, with continuous revision of solutions.
Technical Operations: Manage and optimize knowledge base platforms, leveraging data to provide technical support to ensure a seamless and reliable user experience for all learners.

Qualifications

BA/BS degree or equivalent 5+ years related experience working in Learning and Development
5+ years of experience with designing, developing, and delivering various types of L&D or adult learning solutions for an organization and/or client base
L&D professional skilled in instructional design principles and aware of current trends
Experience with adult learning techniques and best practices; specific experience in product, leadership, and sales training experience a plus
Skilled in leveraging a variety of training methods and modalities (mentoring, coaching, blended learning, simulations, workshops, digital platforms) to support diverse stakeholder audiences
Experienced in, or willing to learn, eLearning tools; Adobe Captivate preferred
Strong project and program management capabilities, with experience leading multiple high-impact initiatives across cross-functional teams
Prefer familiarity with the following platforms; Google Suite, Adobe Captivate, Wistia, etc.

Physical demands and work environment

This is an on-site position in Austin, Texas with the option to work remotely on Fridays.
This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed.
Moderate travel may be required

We value being together

We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp

401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program

We're building a diverse, inclusive team

You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff: