Learning & Development Trainer

Wilson Bank & Trust; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

All-inclusive compensation package

Employee Assistance Program

Recognition and rewards programs

Job summary

Wilson Bank & Trust is seeking a Learning & Development Trainer in Lebanon, TN. You will deliver targeted banking training, verify materials for accuracy, and stay current with industry standards while supporting teams and customers.

The role requires collaboration across departments, strong communication, and a commitment to service excellence. Training delivery will involve multiple instructional techniques and remote-ready platforms as needed.

Qualifications

• High School diploma or GED required or equivalent
• Bachelor’s degree preferred
• 2 years of formal or informal training experience
• 1 year banking experience preferred
• Proficient with Microsoft Office and virtual meeting platforms
• Familiar with Learning Management Systems
• Strong organization and time management skills
• Maintain confidentiality and professionalism

Responsibilities

• Deliver educational content on banking functions using multiple instructional techniques
• Verify instructional materials for relevance and accuracy
• Provide clear explanations and practical examples for learners
• Stay updated on bank products and policies and ensure accuracy
• Assess opportunities to optimize training coordination and improve processes
• Act as point of contact for training inquiries
• Generate reports on participation, completion, and effectiveness of programs
• Ensure compliance with federal banking regulations including BSA/AML

Skills

Communication skills

Interpersonal skills

Critical thinking

Problem solving

Time management

Integrity

Professionalism

Self-motivation

Team collaboration

Discretion

Willingness to grow

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Learning Management Systems

Virtual meeting platforms

Job description

Learning & Development Trainer Location: Lebanon, TN

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION

The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

Position Summary

The Learning & Development Trainer delivers educational content on specific banking functions by preparing and presenting training sessions tailored to various banking roles utilizing multiple instructional techniques. This position verifies that all instructional materials are relevant, accurate, and aligned with current industry standards and bank policies. The Learning & Development Trainer reports to the Learning & Development Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

• Deliver educational content on specific banking functions by preparing and presenting training sessions tailored to various banking roles utilizing multiple instructional techniques


• Verify instructional materials are relevant, accurate, and aligned with current industry standards and bank policies


• Provide clear explanations, practical examples, and opportunities for participants to engage with the material, ensuring a thorough understanding of the specific banking functions essential to their positions


• Stay abreast of changes and updates to bank products and policies and verify the accuracy of information provided to learners


• Assess opportunities to optimize training coordination and recommend strategies to improve the efficiency of learning and development processes


• Serve as a point of contact for team member inquiries regarding available training sessions


• Generate training reports to track participation, completion rates, and the effectiveness of learning programs


• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program


• Attend training as requested


• Participate in outside community activities as required


• Perform other duties as assigned

Required Qualifications

• High School diploma or GED


• Bachelor’s degree preferred


• 2 years of experience providing training in a formal environment or through informal settings


• 1 year banking experience


• Proficient with Microsoft Office and other standard software applications including virtual meeting platforms utilized for remote training sessions


• Familiar with Learning Management Systems


• Basic organization and time management skills


• Maintain a professional demeanor at all times


• Effective verbal and written communication skills


• Excellent interpersonal skills


• Critical thinking and problem-solving skills


• High standards for integrity, honesty, professionalism, and work ethic


• Commitment to service excellence


• Ability and willingness to work with purpose and a strong sense of urgency


• Self-motivated, positive, and enthusiastic


• Self-starter with a strong desire to exceed expectations


• Maintain confidentiality discretion


• Ability to effectively work in collaboration with others to achieve business objectives


• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION

• an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more


• Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most


• We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide

GROW WITH US

• partnering with local schools to teach the next generation hands‑on financial life lessons through School Bank


• exploring diverse career paths through our Banker Academy Program


• investing in yourself through our Employee Stock Purchase program


• you’ll find opportunities tailored to your interests and ambitions while working for WBT


• We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive

Wilson Bank & Trust is more than a just a bank — we’re a community-focused, people-first organization committed to supporting both our customers and our employees. As an independent, community-based bank, we combine big-bank resources with hometown service, creating a workplace where you can build meaningful relationships, grow your career, and make a real impact every day.