Learning & Development Specialist

Ohio BWC (official); Columbus (OH); On-site; USD 33,000 - 45,000; Full time

Job description

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.

What You’ll Be Doing

• Knowledge in BWC Business operations (injury/claims management)
• Oversee three types of instructor-led training (ILT) curriculums (webinars, virtual training classes, and in-person classes) offered primarily to internal customers
• Develop and deliver courses for all employees: research and assesses training needs by meeting and consulting with project managers and subject matter experts
• Facilitate, organize, schedule, and host virtual training events using a remote meeting platform, currently Microsoft Teams
• Develop action plan by analyzing scope document to determine timeline for project completion
• Research latest training technique, training materials, computer software, and professional journals

To Qualify, You Must Clearly Demonstrate

Required Experience and/or Education

• 6 courses in human resources, education, sociology or psychology or 18 mos exp in preparing informational or instructional programs AND 18 mos trg or 18 mos exp in public speaking or effective communications skills AND 3 mos trg or 3 mos exp in operating audio-visual equipment**.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
• Ohio Bureau of Workers' Compensation may consider the use of presentation features through Microsoft Teams, Zoom, and WebEx as operating audio-visual equipment. Applicants are expected to demonstrate their proficiency and level of experience with one or more of the previously listed platforms in their application.

Job Skills

Training

Professional Skills

Collaboration, Customer Focus, Developing Others, Continuous Improvement, Adaptability

Major Worker Characteristics

Knowledge of BWC Training Dept. policies, programs & practices*; WC Claims Management, WC employer operations (e.g., experience rating, premium discount programs), public relations, desktop and laptop personal computers & related software (e.g., Word, Power Point), instructional design (how to place different concepts, breaks in information, etc.), needs assessments techniques and processes (surveys, interviews, customer feedback), human behavior and/or education dealing with foundations such as transfer of learning, motivation and evaluation, claims management laws, policies and procedures, claims management system (CoreSuite, Medical Invoice Information System, Portal and Cambridge).

Skill to apply Risk/Claims Operations procedures. Skill in effectively discussing a variety of job-related topics on short notice and to handle rapid changes in conversation involving difficult questions, preparing & delivering presentations before specialized audience & general public, speaking before groups for the purpose of providing information or explaining departmental procedures and policies, effective communication skills, project planning and course development processes, Microsoft Office and/or Adobe software (i.e., Word, PowerPoint), scheduling materials (i.e., on-line calendars, dayplanner), developing participant and instructor manuals, use of the internet, operation of audio-visual equipment (e.g., TV, VCR, multimedia projector, flipchart, overhead projector, Microsoft Teams), use of desktop and laptop personal computers, maintaining accurate records, time management, organizational skills, facilitating skills.

Ability to deal with abstract variables, reproduce material accurately, recognize grammatical & spelling errors, proofread training materials, prepares accurate reports, define problems, collect data, and establish facts in order to draw valid conclusions and create action steps for resolutions, gather, collate & classify information about data, people or things, apply adult learning principles in development of training materials (Human Performance Model), to tactfully handle sensitive inquiries and difficult situations.

(*) Developed after employment.

BWC Human Resources, [e-mail]

Work Location: William Green Building

Primary Location: United States of America-OHIO-Franklin County-Columbus

Compensation: $28.76/hr.

Schedule: Full-time

Classified Indicator: Classified

Union: OCSEA

Professional Skills: Adaptability, Collaboration, Customer Focus, Developing Others, Continuous Improvement

Agency Overview

With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.

For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture

BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups, participate in online forums discussing society’s impact on our services and workplace, and learn about how different perspectives can improve leadership skills.

Our Vision

To transform BWC into an agile organization driven by customer success.

Our Mission

To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values

One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.

What Our Employees Have To Say

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.