Learning & Development Reporting Specialist

Consumer Cellular, Inc.; Scottsdale (AZ); Hybrid; USD 68,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) company match

Discounted Consumer Cellular wireless"

Paid Time Off

Flexible Spending Accounts

Life and AD&D insurance

Long-Term Disability

Employee Assistance Program

Education reimbursement

Employee rewards program

Job summary

Consumer Cellular, Inc. is seeking a Learning & Development Reporting Specialist to own the design, development, and automation of L&D data reporting.

You will transform legacy Excel tools into scalable Power BI solutions, build data pipelines, and serve as the analytics SME for the L&D team. You will work across LMS platforms and external data sources, partnering with cross-functional teams to ensure data quality and actionable insights for leadership.

Qualifications

• Bachelor's degree or equivalent professional experience in data analytics or BI.
• Experience designing and delivering Power BI dashboards and data models.
• Strong data governance, data quality, and security awareness.
• Proficient with Power BI, DAX, data modeling, and RLS.
• Experience integrating LMS/KnowledgeBase data with external datasets.

Responsibilities

• L&D Platform Data Management: manage data connections between LMS/KnowledgeBase and Power BI for automated reporting.
• Reporting Infrastructure & Power BI Development: build dashboards showing training journey, KPI trends, and secure access via RLS.
• Stakeholder Reporting & Governance: standardize KPI definitions, maintain inventory, and govern data access.
• Data Analysis & Insights: interpret learning analytics to reveal insights for leadership and action.

Skills

Power BI

Power Automate

Excel

Microsoft 365

Data Integration

Analytical Thinking

Communication

Attention to Detail

Cross-Functional Collaboration

Self-Direction

Certification in Power BI

Platform familiarity

Adult learning principles

AI tools

Education

Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or a related field

Equivalent professional experience

Tools

Docebo

NiCE Expert

Wrike

SharePoint

SQL

Azure Data Services

Job description

Job Description - Learning & Development Reporting Specialist (260448)

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [e-mail].

Job Summary: Consumer Cellular is seeking a forward-thinking Learning & Development Reporting & Analytics Specialist to transform our L&D data capabilities. This is far more than traditional reporting: you'll own the design, development, and automation of the reporting infrastructure that drives strategic decisions across the organization. You'll convert legacy manual Excel tools into scalable, automated Power BI solutions, build data pipelines, and become the L&D team's analytics subject matter expert. You'll work across two data domains: L&D-Owned platforms (LMS, KnowledgeBase, etc.) — full data management and reporting ownership. External data sources (call handling and operational performance metrics) — partner cross-functionally to access, integrate, and report on data tied to the Consumer Cellular training experience.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

What You Will Do

L&D Platform Data Management

Serve as the L&D team's primary resource for data management and reporting within L&D owned platforms (LMS, KnowledgeBase, etc.) Build and maintain data connections between L&D platforms and Power BI for automated, near-real-time reporting on learning activity and engagement, and maintain data hygiene — proactively flagging and resolving data quality issues.

Reporting Infrastructure & Power BI Development

Design, build, and maintain production-grade Power BI dashboards that track the training journey (skills gaps, tool use, program effectiveness, and performance trends), published to Power BI Service with scheduled refresh so they stay current automatically. Develop semantic data models that unify L&D platform and external operational data using DAX measures for key KPI’s (period-over-period comparisons, running totals, completion benchmarks) and Row-Level Security (RLS) so stakeholders see only data appropriate to their role. Modernize manual tracking tools into automated reports, dashboards, and workflows that replace repetitive processes. Document workflows, data sources, and refresh schedules to support sustainability and knowledge transfer.

Stakeholder Reporting & Governance

Prepare and present executive-ready presentations, reports, and dashboards for business leaders. Maintain a single source of truth for L&D metrics — standardized KPI definitions, naming conventions, and a central report inventory — and champion data governance best practices for report ownership, refresh schedules, and access management. Partner with subject matter experts and systems teams to ensure data quality, access, and alignment across all domains.

Data Analysis & Insights

Analyze L&D platform data (learner engagement, completion trends, time-to-proficiency) to assess training effectiveness and surface actionable insights for leadership and business stakeholders.

Qualifications

• Power BI: Data modeling, DAX measures, report design, RLS, Power BI Service publishing, and scheduled refresh.
• Power Automate: Flow design for report distribution, data alerts, MS Forms pipelines, and scheduled, trigger-based process automation.
• Microsoft Excel: Power Query, pivot tables, advanced formulas — used for ad hoc analysis and data validation.
• Microsoft 365: Comfortable using SharePoint, MS Forms, PowerPoint, and Teams as data and workflow tools.
• Data Integration: Combining data from multiple source systems into a unified reporting layer (exposure to SQL, SharePoint data sources, or Azure Data Services is a plus).
• Analytical Thinking & Problem-Solving: Translates raw data from multiple systems into clear, unified insights and recommendations, and proactively identifies data or process issues and recommends scalable solutions.
• Communication: Strong written and verbal skills; comfortable presenting findings to leadership and non-technical stakeholders.
• Attention to Detail: A high standard for accuracy in data, formulas, and reporting outputs.
• Cross-Functional Collaboration: Able to work effectively with Operations, Data Science, and other teams to access and integrate data outside of L&D ownership.
• Self-Direction & Growth: Independently manages multiple priorities and deadlines, and stays current on BI tools, L&D platform capabilities, and analytics best practices.
• Certifications in Power BI, data analytics, and/or L&D (e.g., CPLP, ATD).
• Platform familiarity: LMS (Docebo, or similar); KnowledgeBase (NiCE Expert, or similar), survey, or project management tools (Wrike, or similar)
• Knowledge of adult learning principles, L&D evaluation frameworks (e.g., Kirkpatrick Model), and call center performance measures.
• Experience in a wireless, telecom, or customer-service-driven environment.
• Familiarity with AI tools (e.g., Claude, Microsoft Copilot, etc.) to accelerate analysis, automate workflows, and enhance reporting.
• Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, or a related field — or equivalent professional experience.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at [phone], and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $68,250Maximum Salary: $88,725This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process.

As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing. Competitive base pay with potential for shift differential, overtime and bonus pay.

• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• *Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Primary Location: United States-Arizona-Scottsdale 9363 E Bahia Dr 9363 E Bahia Dr Scottsdale 85260

Schedule: Full-time