Learning Development Operations Analyst

Western Governors University; Salt Lake City (UT); On-site; USD 68,000 - 103,000; Full time

Benefits offered by this job

Bonus eligibility

Tuition benefits

Generous PTO

Job summary

Western Governors University in Salt Lake City is seeking a data analyst to support data-driven decision making within the Program Development organization. You will identify, curate, and communicate data from multiple systems to create actionable reports, dashboards, and data solutions for leadership and cross-functional stakeholders.

You will partner with internal teams to locate, validate, and integrate data, ensuring accuracy, timeliness, and documentation.

Qualifications

• Bachelor's degree in a related field required.
• Minimum of two years in data analytics or reporting.
• Experience with data extraction, reporting, and validation.

Responsibilities

• Understand data needs with leaders and translate to data tasks.
• Identify data sources across programs and determine extraction methods.
• Access data, resolve discrepancies, and establish repeatable feeds.
• Design and build reports and dashboards communicating status and metrics.
• Maintain reports to reflect evolving business needs and ensure accuracy.
• Document data definitions, sources, and report logic for transparency.
• Perform QA checks on data outputs before delivery.
• Support ad-hoc data requests within established timelines.
• Assist in reporting OKRs and operational metrics.
• Contribute to process improvements by automating data collection.

Skills

Analytical thinking

Problem solving

Data interpretation

Communication

Organization

Attention to detail

AI fluency

Education

Bachelor's degree in a related field

Tools

CODA

SmartSheet

ServiceNow

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307

Pay Range: $68,300.00 - $102,500.00

Job Description

Supports data-driven decision making within the Program Development organization by identifying, curating, and communicating data from Program Development systems to meet the reporting requirements of leadership and cross-functional stakeholders. Translates data requirements into actionable reports, dashboards, and data solutions that make project health, output quality, and operational performance visible and accessible. Partners with internal teams and system owners to locate, validate, and integrate data from multiple sources, ensuring the information used to guide program development decisions is accurate, timely, and well-documented.

Primary Responsibilities

• Partners with leadership, project managers, and department decision-makers to understand data needs and translates those needs into specific data capture and reporting tasks.
• Identifies relevant data sources across Program Development systems (e.g., project management tools, workflow tools, enterprise systems) and determines the most effective methods for extracting and compiling that data.
• Works with team members and integration developers to access required data, resolve data discrepancies, and establish repeatable data feeds where possible.
• Designs and builds reports, dashboards, and data visualizations that clearly communicate project status, operational metrics, and program development outcomes to both technical and non-technical audiences.
• Maintains and updates existing reports and dashboards to reflect evolving business needs, ensuring data accuracy and consistency over time.
• Documents data definitions, sources, extraction methods, and report logic to support transparency and institutional knowledge.
• Performs quality assurance checks on data outputs to ensure completeness and accuracy before delivery to stakeholders.
• Supports ad-hoc data requests by gathering, compiling, and formatting information within established timelines.
• Assists in the reporting of objectives and key results (OKRs) and operational metrics as directed by leadership.
• Contributes to process improvement efforts by identifying opportunities to automate data collection, streamline reporting workflows, and reduce manual effort.
• Maintains organized records of all data products, report versions, and related documentation.
• Participates in and contributes to regular team and department meetings. Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

This is a full-time role that is on-site in Salt Lake City, Monday through Friday, during regular business hours.

Knowledge, Skills, And Abilities

• Solid analytical and problem-solving skills with the ability to work through ambiguous data requirements.
• AI-fluency and strong aptitude for learning new technology.
• Strong skills in data extraction, compilation, and validation from structured and semi-structured sources.
• Proficiency in building reports and dashboards using tools such as CODA, SmartSheet, ServiceNow, or similar platforms.
• Working knowledge or willingness to develop querying skills within the first year.
• Strong attention to detail and commitment to data accuracy and integrity.
• Effective written and verbal communication skills, with the ability to explain data findings to non-technical stakeholders.
• Ability to manage multiple concurrent data requests and prioritize work based on leadership direction. Strong organization and documentation skills.
• Ability to build productive working relationships with colleagues across departments to facilitate data access and collaboration.
• Comfort working in a fast-paced, onsite environment with shifting priorities.
• Familiarity with project management concepts and tools.

Education

• Bachelor's degree in a related field of study (data analytics, information systems, business, education, project management, or similar).

Experience

• Two (2) years of related work experience, which includes experience with data extraction, reporting, analytics, product management, and/or project management.
• Experience working with multiple data systems or platforms to compile information for reporting purposes.

Preferred Qualifications

• Experience in higher education or program/curriculum development environments.
• Proficiency in SQL, Tableau, Power BI, or similar data tools.
• Experience with project management tools, such as Smartsheet and Service Now.
• Familiarity with learning management systems or student information systems.
• Scrum Master certification
• Six Sigma Green Belt certification

Travel

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.