Learning & Development Lead Cisco

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Holidays

Daily Pay early access to earned wages

Job summary

Jones Lang LaSalle Incorporated seeks a Cisco Account Learning & Development Lead to design and deliver comprehensive learning programs that align with the account's strategic goals. You will balance strategic advisory work with hands-on facilitation, driving AI-enabled upskilling across the workforce.

The role emphasizes stakeholder management, diagnostics, and end-to-end program execution, including leadership development and onboarding, with on-site work in Chicago, IL.

Qualifications

• Serve as primary L&D consultant for the Cisco account and diagnose performance gaps to tailor high-impact learning solutions.
• Establish trusted advisor relationships with senior account leadership and business partners.
• Deliver and facilitate a range of development programs including leadership, skills training, and onboarding.
• Develop and implement the L&D strategy with AI upskilling pathways to adapt to evolving roles.
• Partner with HR and department heads on performance management and succession planning.
• Monitor program effectiveness and manage the L&D budget with cost efficiency.

Responsibilities

• Serve as the primary L&D consultant for the Cisco account and diagnose performance gaps.
• Lead stakeholder management and influence with senior leaders across the account.
• Personally deliver and facilitate leadership development, skills training, and onboarding.
• Develop and implement the L&D strategy aligned with AI upskilling.
• Support performance and succession planning initiatives with HR and department heads.
• Evaluate KPIs and manage the account L&D budget for efficiency.

Skills

Skills Consultation

Stakeholder Management

Facilitation

Agility & Change

Data-Driven Storytelling

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Cisco Account Learning & Development Lead

Career Framework: P4 - Location: London or Chicago

Job Summary

The Learning & Development Lead is responsible for designing, implementing, and managing comprehensive learning programs that align with the Cisco’s account's strategic objectives. The primary focus of this role is high-level skills consultation and proactive stakeholder management, ensuring that learning solutions directly address business challenges. The role also supports the account's AI transformation by preparing employees to adapt to AI-driven workforce shifts and leveraging modern, AI-enabled tools to enhance learning delivery. This is an active, execution-focused position. The successful candidate must balance strategic stakeholder consulting with direct facilitation, demonstrating a hands‑on commitment to executing programs from end to end.

Why JLL

At JLL, you’ll help shape how work gets done, for our people, our clients, and the industry we lead. AI is changing careers faster than ever, and we’re building a skills‑first path through that change, not just reacting to it. Our Learning & Development team sits at the centre of that shift: we’re the team JLL is counting on to help thousands of employees across our key client accounts adapt, grow, and thrive over the next few years. If you’ve already made AI‑enabled tools part of how you design and deliver learning, you’ll fit right in here, we see AI as an amplifier for what you bring, not a replacement for it. This is a chance to do career‑defining L&D work, build skills that stay relevant as the future of work keeps changing, and help JLL’s people move forward with confidence through intentional and strategic upskilling and reskilling initiatives. You’ll bring agility and resilience, comfort moving with change rather than waiting for it to settle. You’re AI‑ and digital‑literate, and you’ve already put AI‑enabled tools to work in how you design and deliver learning. You think critically and analytically, and you know how to turn that thinking into a case others can act on. You collaborate naturally, influence without needing formal authority, consult rather than dictate, and you know how to drive change through people, not just process.

Primary Stakeholders

Account directors and leaders across Cisco; PPs / PXPs; T&D Product Leads; REMS Senior Learning Partner; peers across the on‑account and platform L&D team.

Direct Reports

1 L&D Project Manager

Ways of Working

You will be part of a highly collaborative team and be working in a fungible pool with the wider REMS L&D team as priorities dictate.

Skills Consultation & Needs Diagnostics

Serve as the primary L&D consultant for the Cisco account. Apply deep diagnostic skills to uncover root competency gaps behind training requests and scope tailored, high‑impact learning solutions.

Stakeholder Management & Influencing

Establish trusted advisor relationships with senior account leadership, business partners, and department heads. Align diverse stakeholders around a unified, standardized learning model and communicate L&D’s strategic value clearly.

Active Facilitation & Hands‑On Delivery

Personally deliver, facilitate, and execute a range of development programs, including leadership development, skills training, and employee onboarding. Maintain a high level of visibility by actively leading both digital and in‑person learning interventions.

Strategy & AI Integration

Develop and implement the account’s L&D strategy in alignment with wider business goals. Integrate foundational AI upskilling pathways to ensure employees successfully adapt to evolving, technology‑driven roles.

Performance & Succession Planning

Partner with HR and department heads to support performance management, design development plans for high‑potential employees, and support succession planning initiatives.

Evaluation & Budget Management

Monitor and evaluate program effectiveness using key performance indicators (KPIs). Manage the account L&D budget efficiently to ensure cost‑effective resource allocation.

Key Skills

• Skills Consultation: Outstanding consulting and scoping abilities; capable of diagnosing performance gaps, identifying future capability requirements, and aligning learning solutions directly to commercial business goals.
• Stakeholder Management & Influencing: Expert ability to build trust quickly with senior account directors and key client stakeholders; skilled at managing expectations, presenting data‑driven business cases, and negotiating shared outcomes.
• Facilitation & Execution: Strong pedigree in direct classroom and virtual facilitation; possesses a "roll‑up‑the‑sleeves" mindset to drive programs from concept through to hands‑on execution.
• Agility & Comfort with Change: Thrives working at pace in an ambiguous, fast‑evolving environment; easily adapts approach as AI capabilities and business priorities shift.
• Data‑Driven Storytelling: Leverages metrics and completion data to build a narrative around the business value and impact of L&D initiatives.

Expected Compensation

125,000.00 – 140,000.00 USD per year

Location

On‑site –Chicago, IL

Visa & Sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Background Check & Compliance

Pursuant to Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >> I want to work for JLL.