L&D Partner, PM & WPM
Jones Lang LaSalle Incorporated
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Benefits offered by this job
Job summary
Jones Lang LaSalle Incorporated (JLL) seeks a REMS L&D Partner – PM & WPM in Chicago to design and deliver targeted upskilling that aligns with PM and WPM goals amid AI adoption. You’ll collaborate with engineers, account directors, and leadership to map roles to REMS curricula and scale learning for 2,000+ PM learners within a year.
You will own end-to-end learning programs, measure impact with ROI metrics, and drive change management for the transformation of the PM and WPM functions.
Qualifications
- Diagnose how AI and technology change roles and identify the learning needs.
- Map PM integration into the REMS curriculum and onboarding PM leaders to REMS programs.
- Design AI adoption pathways for PM and WPM operations to meet targets with measurable outcomes.
- Define and report ROI and business impact metrics for learning initiatives.
- Collaborate with platform and account teams to spread skill-building across the organisation.
- Lead change management and leader enablement for transformation.
- Partner with People Partners and leaders to align to talent strategy and priorities.
- Deliver end-to-end learning experiences grounded in real business needs.
Responsibilities
- Own the full lifecycle of L&D design and delivery for PM and WPM.
- Lead needs analysis, design, delivery (in-person, webinar or e-learning) and measurement.
- Define learning pathways and content tailored to roles and AI adoption.
- Collaborate with engineers, account directors and business leaders to ensure relevance.
- Develop ROI metrics and report outcomes to stakeholders.
- Coordinate with REMS L&D to scale learning across platforms and accounts.
- Support hiring and onboarding readiness for PM and WPM talent.
- Drive change management and leadership enablement for the transformation.
Skills
Tools
Job description
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Career Framework: P4 - Location: Chicago
AI is transforming how work gets done across Property Management (PM) and Workplace Management (WPM), and REMS is investing in a dedicated L&D partner to turn that shift into practical, measurable upskilling and reskilling for its people. Embedded with engineers, account directors and business leaders across PM and WPM to build the tailored learning approach these two business lines need. Working closely with the REMS Senior Learning Partner, People Partners (PPs) / PXPs and Talent & Development (T&D) Product Leads, you will scope, design and deliver targeted upskilling that is anchored in what PM and WPM actually need to remain sustainable and competitive as AI adoption accelerates.
At JLL, you'll help shape how work gets done, for our people, our clients, and the industry we lead. AI is changing careers faster than ever, and we're building a skills‑first path through that change, not just reacting to it. Our Learning & Development team sits at the centre of that shift: we're the team JLL is counting on to help thousands of PM and WPM employees adapt, grow, and thrive over the next few years. If you've already made AI‑enabled tools part of how you design and deliver learning, you'll fit right in here, we see AI as an amplifier for what you bring, not a replacement for it. This is a chance to do career-defining L&D work, build skills that stay relevant as the future of work keeps changing, and help JLL's people move forward with confidence through intentional and strategic upskilling and reskilling initiatives. You'll bring agility and resilience, comfort moving with change rather than waiting for it to settle. You're AI‑ and digital‑literate, and you've already put AI‑enabled tools to work in how you design and deliver learning. You think critically and analytically, and you know how to turn that thinking into a case others can act on. You collaborate naturally, influence without needing formal authority, consult rather than dictate, and you know how to drive change through people, not just process.
PM and WPM business leaders, engineers and account directors; PPs / PXPs; T&D Product Leads; REMS Senior Learning Partner; peers across the on‑account and platform L&D team.
REMS Senior Learning Partner.
You will be part of a highly collaborative team and be working in a fungible pool with the wider REMS L&D team as priorities dictate.
Act as the primary point of contact for PM and WPM business leaders to diagnose where AI and technology change are reshaping roles and identify the specific skills each area needs to build to stay sustainable and competitive. Understand and anchor to PM and WPM priorities: build a working knowledge of each business area's goals, pressures and definition of success, and use that understanding to make learning relevant – framing every intervention in the language of the business problem it solves, not just the skill it teaches.
Lead the learning side of PM joining the wider Workplace Division, mapping PM roles to the REMS curriculum, migrating PM content and onboarding PM people leaders to REMS programmes – targeting 2,000+ PM learners on one REMS learning standard within 12 months of hire, with no parallel PM curriculum.
Design AI adoption and learning pathways for PM and WPM operations (e.g. Workplace OS, AzaraAI, delivery agents) so adoption targets have a capability plan behind them, and adoption is measured per role.
Prioritise which capability gaps to address first across PM and WPM, in alignment with the broader REMS L&D strategy, and sequence work across both business areas concurrently.
Assess whether needs are best met through existing T&D products, adapted content or new design – leveraging the centralised facilitation team and open‑enrolment offerings before committing to bespoke build.
Support mobile engineer, MTS and hourly population development and technical onboarding at scale, defining a pathway for the engineering population that supports retention as engineers retire faster than the business recruits.
Deliver additional learning for account directors on midsized accounts who may not have the experience of those on large accounts, and ensure team leads have the relevant skills to develop their people.
Provide learning readiness for new WPM wins and the mid‑market business unit (e.g. large mobile‑engineering pursuits), so new business mobilises with a training plan in place rather than reactive L&D support.
Lead business leader socialisation and change management for PM and WPM transformation, with a particular focus on skills for junior leaders, so one operating model is understood and adopted across PM and WPM leadership.
Support the client‑centric, service‑culture curriculum for PM and WPM frontline teams.
Own the full lifecycle from needs analysis through design, delivery (in‑person, webinar or e‑learning) and into measurement, ensuring solutions are engaging, practical and grounded in how the business actually works.
Build a consistent measurement framework for each initiative – behaviour change, capability uplift and business outcomes – and use data to tell a clear story about the impact of the skills agenda to stakeholders.
Partner with People Partners, T&D Product Leads and business leadership to keep the transformation agenda visible, credible and aligned to the wider talent and capability strategy.
Work closely with the Accounts L&D Lead and the wider REMS L&D team to spread skill‑building across the organisation, raising capability everywhere rather than only within PM and WPM, and ensuring a seamless experience for learners moving between account and platform.
- Business Acumen: understands how PM and WPM make money, measure success and are affected by AI and market change; translates that understanding into learning priorities and a business case leaders recognise as their own.
- Stakeholder Management & Influencing: skilled at building trust quickly across unfamiliar business areas; listens and communicates effectively; manages expectations proactively; provides regular, transparent updates on progress, challenges and support needed; able to influence senior leaders and, where necessary, pause work that doesn't drive aligned outcomes.
- Collaboration: works closely with peers across the platform and account teams to avoid duplication, share best practice and ensure a consistent learner experience.
- Needs Analysis & Scoping: strong consulting skills to diagnose the real skills gap behind a stated request, and to focus effort on the work that will actually move the needle.
- Strategic Thinking: able to vet requests and design solutions with a broad, cross‑business mindset, aligned to the global REMS L&D strategy.
- Data‑Driven Storytelling: leverages data and ROI metrics to articulate the business impact of skills work, for both individual initiatives and the transformation agenda as a whole.
- Design & Delivery: designs engaging, practical learning experiences and can facilitate them directly where needed; comfortable moving between strategic design and hands‑on delivery.
- Agility & Comfort with Change: thrives working at pace in an ambiguous, fast‑evolving environment; adapts approach as AI capability and business priorities shift, without losing sight of outcomes.
- Project & Programme Management: activates the skills agenda against agreed timelines to deliver outcomes and a strong learner experience; experience with Asana or a similar project management tool preferred.
- Management: leads a highly engaged and high‑performing team to deliver transformation priorities.
On‑site – Chicago, IL.
125,000.00 – 140,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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