Learning & Development Director

Maverick Payments; Calabasas (CA); Presencial; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health, vision, and dental insurance

401K with 4% matching

Career development opportunities

Employee recognition programs

Vibrant office culture

Descripción de la vacante

Maverick Payments in Calabasas/Los Angeles area seeks a Learning & Development Director to shape enterprise-wide training, leadership development, and succession planning across the organization.

This role partners with executives to align learning initiatives with business goals, oversees LMS, analyzes KPIs, and drives regulatory compliance training to support a high-performance culture.

Formación

• Bachelor's degree in Education, Training and Development, HR, Business Admin or related field or equivalent experience.
• Proven experience in designing, developing, and delivering training programs in a corporate environment.
• Experience working in the payment and merchant processing industry

Responsabilidades

• Develops and executes the company-wide learning, leadership development and organizational effectiveness strategy.
• Leads the design and delivery of training programs, career pathing, and succession planning processes.
• Partners with Executives, HR, and leaders to identify workforce capability needs and priority initiatives.
• Directs training needs assessments, skills gap analyses, and employee development initiatives.
• Oversees instructor-led, virtual, blended, and e-learning programs and knowledge management tools.
• Establishes standards, governance, and best practices for learning across departments.
• Oversees LMS administration, optimization, and reporting.
• Defines KPIs and learning outcomes to measure impact.
• Acts as SME for payments industry trends and regulatory requirements.
• Manages training deployment, budgeting, vendor selection, and partnerships.
• Ensures compliance training including harassment prevention, workplace safety, information security, privacy, and ethics.
• Other duties as assigned.

Conocimientos

Learning & Development

Training program design

Leadership development

Stakeholder management

Regulatory compliance

Educación

Bachelor's degree in Education/Training & Development/HR/Business Administration

Master's degree (preferred)

Herramientas

LMS administration

Virtual training delivery

Descripción del empleo

Exciting Opportunities at Maverick Payments!

Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us:

Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California,Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position:

The Learning & Development Director is responsible for establishing and executing the Company's enterprise-wide learning, leadership development, organizational effectiveness, and talent development strategy. This position partners with Executive Leadership and business leaders to develop learning initiatives that support organizational growth, employee performance, leadership readiness, regulatory compliance, and succession planning. The Learning & Development Director exercises independent judgement and substantial decision making while overseeing all aspects of employee development and training programs across the organization, ensuring learning initiatives align with business objectives, support long-term workforce planning, and foster a high-performance culture.

• Develops and executes the company-wide learning, leadership development and organizational effectiveness strategy aligned with business objectives.
• Leads the design, implementation, and continuous improvement of training programs, leadership development initiatives, career pathing frameworks, and succession planning processes.
• Partners with Executive Leadership, Human Resources, and business leaders to identify workforce capability needs, leadership competencies, and organizational development priorities.
• Directs company-wide training needs assessments, skills gap analyses, and employee development initiatives to support business growth and performance.
• Oversees the development and delivery of instructor-led, virtual, blended, and e-learning programs, learning resources, and knowledge management tools.
• Establishes learning standards, governance, methodologies, and best practices to ensure consistency and effectiveness across all departments.
• Oversees the administration, optimization, and reporting of the Learning Management System (LMS) and other learning technologies.
• Defines and monitors key performance indicators (KPIs), learning effectiveness metrics, and workforce development outcomes to measure business impact and program success.
• Acts as the organization's learning and development subject matter expert and maintains current knowledge of payments industry trends, emerging learning technologies, and regulatory requirements.
• Provides strategic oversight of enterprise training deployment, resource planning, and learning program execution.
• Develops and implements training initiatives supporting operational excellence, product knowledge, customer experience, risk management, and regulatory compliance.
• Partners with Compliance, Risk, Legal, Information Technology and business leaders to ensure employees complete required training and remain current on regulatory and company requirements.
• Oversees development and delivery of training related to company systems, operational procedures, merchant services platforms, payment processing solutions, proprietary technologies, and partner facing programs.
• Leads organizational change management and workforce readiness initiatives associated with business transformation and strategic growth initiatives.
• Develops, administers, and maintains responsibility for the training budget, vendor selection, learning technology investments, and contractual training partnerships.
• Provides executive level reporting, workforce development insights, and recommendations regarding organizational capabilities, leadership readiness, and talent development priorities.
• Oversees enterprise compliance training programs, including California mandated harassment prevention training, workplace violence prevention training, workplace safety training, information security awareness, privacy, ethics, and other regulatory training requirements applicable to the company's operations.
• Other duties as assigned.

Qualifications:

Required:

• Bachelor’s degree in education, Training and Development, Human Resources, Business Administration, or related field or equivalent Learning and Development training and experience.
• Proven experience in designing, developing, and delivering training programs in a corporate environment.
• Experience working in the payment and merchant processing industry

Preferred:

• Master’s degree in related field.
• Certification in training and development (e.g., Certified Professional in Learning and Performance, Certified Training Professional.
• ETA Certified Payments Professional

What We Offer:

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $80k - $110k

This position will consider candidates to report on site in the Los Angeles area.

Maverick Payments is an Equal Opportunity Employer.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.