Learning & Development Consultant

UW Credit Union; Madison (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Vacation & holidays

Parental leave

401k match

Bonus program

Medical coverage

Tuition reimbursement

Professional growth

Employee Assistance Program

Job summary

UW Credit Union seeks a Learning & Development Consultant to design engaging learning experiences, drive technology adoption, and support a digitally fluent workforce. You will apply instructional design, adult learning theory, and consulting to help employees adapt to change and embrace new tools.

You will partner with leaders and SMEs to identify learning needs, develop content, manage LMS, and measure impact with learning metrics in a hybrid workplace.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four or more years of experience in Learning & Development, Organizational Development, Human Resources, Training, or a related field.
• Experience designing and facilitating learning programs for adult learners.
• Experience administering or supporting a Learning Management System (LMS).
• Strong presentation, facilitation, communication, and consulting skills.
• Demonstrated ability to build partnerships and influence stakeholders across multiple levels of an organization.

Responsibilities

• Design, develop, and deliver engaging instructor-led, virtual, and self-paced learning experiences for employees across the organization.
• Create learning content, job aids, guides, and digital resources that support a hybrid workforce.
• Lead learning initiatives that increase employee adoption, confidence, and effectiveness with workplace technologies.
• Partner with leaders and subject matter experts to identify learning needs and recommend solutions.
• Develop training, communication, and support strategies for new systems, tools, and business initiatives.
• Manage and optimize learning technologies, including the Learning Management System and digital learning platforms.
• Support the ongoing enhancement of the new employee orientation experience.
• Analyze learning, engagement, and adoption metrics to measure effectiveness and identify continuous improvement opportunities.
• Partner with stakeholders to improve learning technology integrations and the overall employee experience.
• Build strong relationships across the organization and serve as a trusted consultant on learning, technology adoption, and organizational change.

Skills

Adult learning

LMS administration

Presentation & facilitation

Stakeholder influence

Content authoring tools

Microsoft 365

Learning technologies

Instructional design

Visual design

Financial services experience

Education

Bachelor's degree or equivalent

4+ years experience in L&D/HR/training

Tools

LMS

Rise 360

Canva

LMS creation tools

Microsoft 365

Job description

Learning & Development Consultant

Help Shape How UW Credit Union Learns, Adapts, and Grows. At UW Credit Union, we believe learning is more than training – it is a critical driver of employee success, organizational effectiveness, and an exceptional member experience. In fact, one of our five core values as an organization is Fostering Continuous Learning, and we need you to help us do this. We're seeking a Learning & Development Consultant to help us build a more digitally fluent workplace by designing innovative learning experiences, driving technology adoption, and helping employees confidently navigate the tools that power our organization. In this role, you'll blend learning strategy, instructional design, technology, adult learning principles, and consulting skills to create engaging learning solutions that support employees at every stage of their journey. You'll partner closely with leaders and subject matter experts across the organization to enhance learning experiences, increase adoption of workplace technologies, and influence how we leverage learning data and systems. If you're passionate about adult learning, learning technologies, user adoption, and helping people embrace change, we'd love to meet you.

You'll Thrive Here If You:

• Enjoy translating complex information into engaging learning experiences.
• Are energized by helping people adapt to change and learn new technologies.
• Balance creativity and strategy when solving business challenges.
• Use data and feedback to continuously improve outcomes.
• Build strong partnerships and influence without direct authority.
• Are comfortable navigating ambiguity and finding practical solutions.
• Enjoy facilitating learning in virtual, in person, and hybrid environments.

Responsibilities

• Design, develop, and deliver engaging instructor‑led, virtual, and self‑paced learning experiences for employees across the organization.
• Create learning content, job aids, guides, and digital resources that support a hybrid workforce.
• Lead learning initiatives that increase employee adoption, confidence, and effectiveness with workplace technologies.
• Partner with leaders and subject matter experts to identify learning needs and recommend solutions.
• Develop training, communication, and support strategies for new systems, tools, and business initiatives.
• Manage and optimize learning technologies, including the Learning Management System and digital learning platforms.
• Support the ongoing enhancement of the new employee orientation experience.
• Analyze learning, engagement, and adoption metrics to measure effectiveness and identify continuous improvement opportunities.
• Partner with stakeholders to improve learning technology integrations and the overall employee experience.
• Build strong relationships across the organization and serve as a trusted consultant on learning, technology adoption, and organizational change.

Qualifications

Education & Experience

• Bachelor's degree or equivalent combination of education and experience.
• Four or more years of experience in Learning & Development, Organizational Development, Human Resources, Training, or a related field.

Skills

• Experience designing and facilitating learning programs for adult learners.
• Experience administering or supporting a Learning Management System (LMS).
• Strong presentation, facilitation, communication, and consulting skills.
• Demonstrated ability to build partnerships and influence stakeholders across multiple levels of an organization.
• Experience supporting learning technology, HR technology, or digital workplace initiatives.
• Experience with content authoring tools such as Rise 360, Canva, or LMS creation tools.
• Experience leveraging Microsoft 365 tools to improve learning and collaboration.
• Experience within a financial services, banking, or credit union environment.
• Knowledge of adult learning theories and instructional design models.
• Visual design skills to support structured learning experiences to help our adult learners.

Working at UW Credit Union

• Paid time for vacation, holidays, and volunteering.
• Paid parental leave and caregiver leave.
• 401k company match of up to 5%, plus approximately 4% discretionary match.
• Variable bonus reward.
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility.
• Tuition reimbursement.
• Opportunities for professional growth and development.
• Employee Assistance Program.
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H‑1B, F‑1 OPT, TN, or other visa category.