Learning & Development Business Partner

EOS; North Carolina; On-site; USD 90,000 - 100,000; Full time

Job summary

EOS IT Solutions is seeking a Data Center Learning and Development Business Partner to design and implement learning strategies for data center operations, safety, and technical proficiency.

You will lead a team of trainers, collaborate with HR and data center leaders, and ensure programs meet regulatory and audit requirements while driving workforce capability and performance.

Qualifications

• 5+ years in learning and development, preferably tech
• Experience designing and delivering learning programs with instructional design and adult learning principles
• Experience with a Learning Management System (LMS) including records, content, and reporting
• Ability to manage multiple priorities in fast-paced environments
• Strong project management and stakeholder engagement skills
• Strong in-person and virtual facilitation skills

Responsibilities

• Partner with operational, health & safety, and HR teams to identify workforce capability needs.
• Develop and execute a scalable data center training strategy aligned with business goals.
• Conduct training needs analysis across data center operations and analyze data to set development priorities.
• Create blended learning solutions (classroom, e-learning, simulations, on-the-job).
• Lead end-to-end delivery of training programs across multiple data center locations; maintain schedules and certification records.
• Monitor training effectiveness using KPIs and adjust programs as needed.
• Collaborate with SMEs to ensure content accuracy and currency.
• Establish competency frameworks and role-based development pathways with technical experts.
• Ensure all programs meet regulatory, compliance, and safety requirements.
• Lead and develop a team of trainers.
• Build relationships with operational leaders and subject matter experts as trusted advisors.
• Work with HR, Talent Acquisition, and leaders to deliver integrated people solutions.

Skills

Learning & Development

Instructional Design

LMS

Project Management

Facilitation

Tools

Tableau

Articulate

Vyond

Canva

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Role Overview

The Data Center Learning and Development Business Partner is responsible for designing, implementing, and continuously improving learning strategies and training programs that support the operational excellence, safety, and technical proficiency of data center personnel. This role ensures that all employees are equipped with the knowledge and skills needed to manage critical infrastructure effectively.

This role is key in driving workforce capability, compliance, and performance through structured learning strategies aligned with business objectives and industry standards.

What You Will Do

• Partner with data center operational teams, health and safety and HR teams to identify workforce capability requirements.
• Develop and execute a comprehensive data center training strategy aligned with organizational goals, ensuring learning programs are scalable and aligned to future skills requirements.
• Conduct comprehensive training needs analysis across data center operations and analyze workforce capability data, skills assessments, operational metrics, audit findings, and employee feedback to identify development priorities.
• Create blended learning solutions (classroom, e-learning, simulations, on-the-job training).
• Manage end-to-end delivery of training programs and learning initiatives across multiple data center locations.Maintain training schedules, learning pathways, and certification frameworks and records for audit purposes
• Monitor and report on training effectiveness using KPIs (completion rates, skill assessments, operational performance).
• Partner with subject matter experts (SMEs) to ensure training content is technically accurate and up to date.
• Collaborate with technical experts to establish competency frameworks and role-based development pathways.
• Ensure all training programs meet regulatory, compliance, and safety requirements.
• Lead and develop a team of trainers
• Build strong, trusted relationships with operational leaders and subject matter experts, acting as an advisor on workforce capability and development matters.
• Collaborate closely with HR Business Partners, Talent Acquisition teams, and organizational leaders to deliver integrated people solutions.
• Promote a culture of continuous learning and knowledge sharing throughout the organization.

ESSENTIAL CRITERIA:

• 5+ years experience in learning and development, preferably within the technology sector
• Proven experience designing and delivering learning programs, with expertise in instructional design and adult learning principles
• Experience working with a Learning Management System (LMS), specifically record management, content management and reporting
• Experience working in fast paced operational environments, with the ability to manage multiple priorities
• Strong project management skills and excellent stakeholder engagement and influencing skills
• Strong in-person and virtual facilitation skills

DESIRABLE CRITERIA:

• Proven people management experience
• Train the trainer or learning and development certifications
• Coaching qualifications
• Experience using Tableau, or other data visualization tools
• Experience with e-learning content authoring platforms e.g. Articulate, Vyond, Canva, etc

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-ONSITE

#INDNAMER

Pay Range

$90,000-100,000 USD