Learning Delivery Specialist III

Alorica; Tucson (AZ); On-site; USD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a Training Supervisor to lead and enhance training initiatives for customer service representatives. This pivotal role involves overseeing the development and evaluation of training programs, ensuring alignment with business goals. The ideal candidate will possess a strong grasp of adult learning principles and instructional design, along with excellent communication skills. Join a dynamic team where your leadership will foster a collaborative environment and drive continuous improvement in training effectiveness. Embrace the opportunity to make a significant impact in a fast-paced, customer-focused setting.

Qualifications

• Proven experience in training and development management in a BPO environment.
• Strong knowledge of adult learning principles and instructional design.

Responsibilities

• Lead and mentor a team of trainers for high-quality training delivery.
• Conduct regular assessments to measure training effectiveness.

Skills

Adult Learning Principles

Instructional Design

Performance Management

Communication Skills

Microsoft Office Suite

Organizational Skills

Time Management

Fluency in English

Education

Bachelor’s degree in Education

Bachelor’s degree in Human Resources

Bachelor’s degree in a related field

Tools

Learning Management Systems

Job description

ALORICA ACADEMY HOME PAGE (Connect and learn more about Step Up Programs, view different keys roles and competencies required)

Job Summary:

The Training Supervisor plays a crucial role in ensuring the success of Alorica Egypt's training initiatives. This position is responsible for overseeing the development, implementation, and evaluation of training programs for our customer service representatives. The ideal candidate will have a strong understanding of adult learning principles, instructional design, and performance management.

Key Responsibilities:

• Lead and mentor a team of trainers to ensure consistent delivery of high-quality training.
• Foster a positive and collaborative work environment.
• Provide ongoing coaching and development opportunities for team members.
• Monitor and maintain the quality standards of training programs.
• Conduct regular quality assurance audits to identify and address any issues.
• Implement corrective actions to improve training effectiveness.
• Stay updated on industry trends and best practices in training and development.
• Identify opportunities for process improvement and implement innovative solutions.
• Collaborate with other departments to ensure alignment of training initiatives with overall business goals.
• Conduct regular assessments and evaluations to measure the effectiveness of training programs.
• Analyze training data to identify areas for improvement and make data-driven recommendations.

Qualifications

Qualifications and Skills:

• Bachelor’s degree in education, Human Resources, or a related field.
• Proven experience in training and development management, in a BPO or customer service environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, both verbal and written.
• Proficiency in Microsoft Office Suite and learning management systems.
• Strong organizational and time management skills..
• Fluency in English

Equal Opportunity Employer - Veterans/Disabled