Learning Delivery Specialist

Alorica Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Alorica Inc. seeks a Training Supervisor to lead new hire training for a specific account. This role involves supervising and coaching new employees, conducting evaluations, and maintaining effective communication with management and departments to ensure successful training outcomes.

Responsibilities

• Conducts new hire, program revision and remedial training following instructional guides.
• Evaluates trainee performance.
• Provides written evaluations of employee performance to management as required.
• Maintains positive, consistent communication with departments and corporate staff.
• Reports on progress of assigned projects to Training Manager.
• Maintains ongoing dialogue with department heads as needed.
• Maintains accurate training records.

Job description

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

JOB RESPONSIBILITIES
• Conducts new hire, program revision and remedial training following instructional guides
• Evaluates trainee performance
• Provides written evaluations of employee performance to management as required
• Maintains positive, consistent communication with departments and corporate staff
• Reports on progress of assigned projects to Training Manager
• Maintains ongoing dialogue with department heads as needed
• Maintains accurate training records

OTHER RELATED DUTIES
• Perform other duties as assigned