Learning Delivery Manager

Toyota North America; Plano (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health care and wellness plans

401(k) with company match

Paid holidays and paid time off

Tuition reimbursement

Job summary

Toyota North America is seeking a Manager, Learning Delivery to lead learner-facing execution across enterprise and regional Learning & Development. You will oversee facilitation and delivery operations, manage Delivery leaders, set quality standards, allocate capacity, and serve as the escalation point for delivery issues.

You will partner with multiple teams—Facilitation, Programs, Design, and Enable—to ensure sessions are learner-ready, on schedule, and supported by accurate logistics and LMS

Qualifications

• 7+ years in learning delivery, facilitation leadership, or related L&D roles.
• Experience leading, coaching, and evaluating employees.
• Proven ability to manage teams in a complex, cross-functional environment.

Responsibilities

• Lead, coach, develop, and manage Delivery direct reports with goals and development plans.
• Lead the Delivery function across facilitation and delivery operations for enterprise and regional learning.
• Set standards for learner readiness, facilitation quality, session execution, and communications.
• Manage team capacity, scheduling priorities, and resource allocation across sessions and programs.
• Oversee scheduling, logistics, rosters, learner communications, and materials for delivery events.
• Monitor Delivery performance via learner feedback, evaluations, and service trends; drive improvements.
• Oversee LMS transactions to ensure assignments, enrollments, completions, and records follow standards.
• Serve as primary escalation point for complex learner, facilitator, staffing, and tech issues.
• Partner with Facilitation on standards, certification, network capability, and coaching.
• Collaborate with Programs on schedules, cohorts, and communications.
• Coordinate with Design to ensure materials are teach-ready and aligned with outcomes.

Skills

Delivery leadership

Team leadership

Cross-functional leadership

LMS knowledge

Instructor-led delivery

Scheduling & logistics

Stakeholder management

Executive presence

Tools

LMS

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

The Manager, Learning Delivery leads the learner-facing execution function across enterprise and regional Learning & Development. Reporting to the National Manager, Enterprise Learning, this role oversees facilitation and delivery operations, directly manages Delivery leaders and team members, sets quality and readiness standards, allocates capacity, and serves as the primary escalation point for delivery issues. The Manager ensures sessions are learner-ready, well-run, on schedule, and supported by accurate logistics, communications, rosters, and routine learning-system transactions.

What you’ll be doing

• Lead, coach, develop, and manage Delivery direct reports through goals, feedback, development planning, workload management, performance accountability, and career support.
• Lead the Delivery function across facilitation and delivery operations for enterprise and regional learning.
• Set and reinforce standards for learner readiness, facilitation quality, delivery presence, session execution, logistics, communications, and operational follow-through.
• Manage team capacity, workload distribution, facilitator coverage, scheduling priorities, and resource allocation across sessions, programs, and business units.
• Oversee scheduling, logistics, rosters, learner communications, facilitator readiness, materials, technology, and operational preparation for delivery events.
• Monitor Delivery performance through learner feedback, observations, evaluations, operational measures, and service trends, and lead improvement actions.
• Oversee routine LMS and system transactions to confirm assignments, enrollments, completions, records, and related activities follow approved standards and timelines.
• Serve as the primary escalation point for complex learner, facilitator, staffing, scheduling, logistics, access, technology, and delivery issues.
• Partner with the Manager, Facilitation on facilitation standards, certification, network capability, coaching, and quality interventions.
• Partner with Programs on schedules, cohorts, program sustainment, communications, and delivery requirements.
• Partner with Design to ensure materials are teach-ready and delivery teams understand instructional intent, boundaries, and learner outcomes.
• Partner with Enable on LMS records, reporting, platform readiness, and delivery-related system support while maintaining clear functional boundaries.

What you bring

• 7+ years of progressive experience in learning delivery, facilitation leadership, training operations, program delivery, or related L&D roles.
• Experience leading, coaching, developing, and evaluating employees.
• Demonstrated success managing teams in a complex, cross-functional environment, including goals, workload, performance accountability, and career development.
• Strong knowledge of instructor-led, virtual, and hybrid delivery, facilitation quality, scheduling, logistics, learner communications, and operational readiness, sessions, audiences, and locations.
• Working knowledge of LMS transactions, learning records, delivery technology, operational controls, and escalation practices.
• Strong people-leadership skills, including performance management, capability building, and career development.
• Strong executive presence, stakeholder management, conflict resolution, quality judgment, and cross-functional leadership skills.
• Demonstrates Customer First, Respect for People, Kaizen, accountability, and Toyota values.

Added bonus if you have

• Financial services industry experience.
• Professional facilitation, talent-development, operations, or project-management certification.
• Experience leading multi-location, contact-center, virtual, or enterprise-scale learning delivery organizations.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.