Learning Coordinator - Hybrid (Las Vegas, Remote)

Sitel Corp.; Las Vegas (NV); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in customer experience seeks a welcoming ambassador to enhance the onboarding journey for new employees. This role is pivotal in ensuring that new hires feel supported and informed as they transition into their positions. You will provide insightful introductions to the company's operational framework, assist with technical setups, and ensure compliance training is completed. Join a vibrant team that values creativity and connection, and play a crucial role in shaping the experiences of incoming associates. If you have a passion for customer service and a knack for communication, this opportunity is perfect for you.

Qualifications

• 2 years of related experience or training is required.
• Experience in a call center or high volume environment is a plus.

Responsibilities

• Greet new employees and introduce them to the company's culture.
• Provide instructions for accessing internal documents and compliance training.
• Support new hires with technical assistance and onboarding processes.

Skills

Customer Service Skills

Communication Skills

Technical Assistance

Compliance Knowledge

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Paradox Text

Job description

Las Vegas, Nevada, United States of America

Job Description:

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Foundever Stories.

Primary Job Responsibilities

• As a welcoming ambassador for Foundever, your role is to warmly greet new employees and provide them with an insightful introduction to our company's operational framework, cultural ethos, and hierarchical structure.
• Providing clear instructions for accessing internal documents that explain vital policies and procedures, such as ethical guidelines and mandatory compliance regulations.
• Collecting pertinent personal and professional details from new hires to facilitate the allocation and distribution of necessary work equipment.
• Ensuring that every new employee has access to technical assistance when configuring their work-related hardware and software.
• Confirming the completion of all obligatory orientation and compliance training sessions by new hires, to align with Foundever's standards.
• Delivering detailed presentations that encapsulate Foundever's core mission and the critical functions across the organization.
• Acting as the primary contact for any questions new employees might have regarding Foundever's policies and available resources.
• Initiate the onboarding process with a welcoming email to new recruits.
• Set up reminders for the New Employee Orientation (NEO) with the help of Paradox Text.
• Ensure that the attendance is meticulously logged and accurate.
• Provide support to new hires with any password resets required.
• Verify that we have accurate address details for our records.
• Document the cessation of employment accurately when an employee leaves the company.
• Maintain up-to-date records of compliance training achievements with screenshots.
• Create and compile LEAPS reports to be included with each employee’s Handoff Form and the corresponding email.
• Liaise with the IT department to streamline the IT set-up process for new hires effectively.
• May perform other additional duties and responsibilities as assigned.

Work Experience

• Two years related experience or related training/education and experience is required.
• Call center or other high volume environment experiences is a plus.

Education

• High school / GED completion required.
• Bachelor’s degree, preferred.

Salary Range

The base pay range for this position is up to $18 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.