Learning Content Specialist

Strategic Mission Critical; Phoenix (AZ); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, health, and dental insurance

Licensing costs reimbursement

Spouse and family insurance

401(k) with annual safe harbor

Job summary

Strategic Mission Critical in Phoenix, AZ is seeking a Learning Content Specialist to transform SME insights into engaging training assets across the firm. You will design eLearning modules, short-form videos, job aids, and assessments, applying adult learning principles to drive retention and application.

Ideal candidates bring 4–7 years in instructional design or multimedia content development, a Bachelor's in related field, and proficiency with Articulate 360, Camtasia, Adobe CC, Canva, and

Qualifications

• 4–7 years of experience in instructional design, learning content development, multimedia learning, or related field.
• Bachelor’s degree in Instructional Design, Education, Communications, Multimedia, Human Resources, Organizational Development, or a related field; equivalent experience considered.
• Experience developing learning materials from source content such as SME interviews, recorded meetings, videos, slide decks, process documentation, or technical explanations.

Responsibilities

• Partner with SMEs and stakeholders to assess learning needs and define objectives.
• Transform videos, meetings, presentations, and SME input into engaging educational content.
• Design and develop eLearning modules, microlearning, job aids, and knowledge checks.
• Apply adult learning principles to make content clear, actionable, and memorable.
• Support video-based learning from scripting to SME review.

Skills

Instructional design

Multimedia learning

Content development

Educational writing

Education

Bachelor's in Instructional Design

Tools

Articulate 360

Camtasia

Adobe Creative Cloud

Canva

Microsoft 365

LMS platforms

Job description

Learning Content Specialist

Phoenix, AZ

Engineering data centers with precision and expertise.

At Strategic Mission Critical, we are more than just engineers; we are experts focusing solely on mission critical facilities. Our seasoned leadership team brings together decades of experience, equipping data center providers worldwide with robust, reliable solutions that keep pace with the evolving digital landscape.

As demand for high-performance infrastructure accelerates - fueled by AI and the expanding digital landscape - SMC continues to lead through technical rigor and operational excellence. We’re seeking leaders who think beyond projects to improve the way we deliver them: individuals who elevate people, process, and performance across the firm.

Overview:

The Learning Content Specialist, Practice Management plays an important role in developing practical, engaging learning materials that support employee development across the firm. Working within the Practice Management department, this role partners with subject matter experts, discipline leaders, and internal stakeholders to turn technical and business content into clear, learner-centered resources. The ideal candidate does not need to be an engineering design expert; they should be curious, organized, agile in development, and creative in shaping content so learning is memorable, relevant, and easy to apply.

Responsibilities include but are not limited to:

• Partner with subject matter experts, practice leaders, and internal stakeholders to assess learning needs, define objectives, and determine the most effective format for each learning experience.
• Transform videos, recorded meetings, presentations, process documents, and SME input into engaging educational content for employees across the firm.
• Design and develop practical learning assets, including eLearning modules, short-form videos, microlearning, job aids, work aids, slide decks, knowledge checks, and reinforcement activities.
• Apply adult learning principles and creative instructional strategies to make complex information clear, actionable, and memorable.
• Support video-based learning by organizing source footage, drafting scripts or storyboards, editing for clarity, and coordinating SME review for accuracy.
• Use rapid-development approaches to build content efficiently while maintaining quality, consistency, and alignment with firm standards.
• Manage review cycles, incorporate feedback, and keep multiple learning projects moving through different stages of development.
• Create learning experiences that help knowledge stick through scenarios, practice opportunities, reflection prompts, knowledge checks, follow-up resources, and performance support tools.
• Maintain organized learning content files, templates, version control, and reusable assets.
• Use learner feedback and available usage data to improve content effectiveness over time.

Education & Experience:

• 4–7 years of experience in instructional design, learning content development, multimedia learning, or related field.
• Bachelor’s degree in Instructional Design, Education, Communications, Multimedia, Human Resources, Organizational Development, or a related field; equivalent experience considered.
• Experience developing learning materials from source content such as SME interviews, recorded meetings, videos, slide decks, process documentation, or technical explanations.
• Working knowledge of adult learning principles, instructional design models, and methods for reinforcing learner retention and application.
• Proficiency with common content development tools such as Articulate 360, Camtasia, Adobe Creative Cloud, Canva, Microsoft 365, learning management systems, or similar platforms.
• Strong writing, editing, visual communication, organization, and resource orchestration skills.
• Ability to collaborate with technical SMEs, ask thoughtful questions, synthesize complex information, and create clear learning experiences without needing to be a technical engineering design expert.
• Comfort working in an agile, iterative environment with shifting priorities, fast feedback cycles, and multiple concurrent projects.

Preferred Qualifications:

• Experience creating video-based learning, microlearning, or blended learning experiences for a professional services, engineering, architecture, construction, consulting, or technical environment.
• Experience translating complex or technical content into clear, practical learning materials for non-specialist audiences.
• Portfolio or work samples demonstrating instructional design, content development, video learning, job aids, or other learner-centered materials.
• Familiarity with learning management systems, content libraries, and knowledge-sharing platforms.
• Ability to bring creative ideas to ambiguous content challenges and recommend formats that improve learner engagement, retention, and application.

Compensation:

Base Compensation: $70,000-$95,000 (Actual compensation is subject to variation due to factors such as education, experience, skills and/or location)

• 36-hour standard work week
• hybrid working arrangement
• 13 paid holidays
• 100% coverage of medical, health, and dental insurance premiums for our full-time employees
• reimbursement of professional licensing costs
• Spouse and family insurance premiums are subsidized by SMC.
• All full-time employees are additionally eligible for employer-sponsored life and long-term disability insurance as well as participation in our 401(k) plan, with annual safe harbor contribution.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law