Sr Specialist, Instructional Design

SmartRecruiters, Inc.; Knoxville (TN); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision

401(k)

Flexible Spending Accounts

Tuition Reimbursement

Onsite gym

Job summary

Pilot Company is seeking a Senior Instructional Designer to design, develop, implement, and evaluate complex learning solutions that improve employee performance and align with organizational goals.

In this senior role, you will lead instructional design for instructor-led, virtual, blended, and digital learning initiatives, partnering with business leaders and SMEs to identify needs and craft scalable, measurable programs.

Qualifications

• Bachelor's degree or equivalent required.
• Master's degree or advanced education preferred.
• Minimum 5 years of instructional design or related experience.
• Experience designing both instructor-led and digital learning solutions.
• Experience leading complex design projects with multiple stakeholders.
• Knowledge of adult learning principles and performance consulting.

Responsibilities

• Lead end-to-end design and evaluation of complex learning solutions and curricula.
• Conduct performance consulting to identify needs and recommend solutions.
• Design ILT, VILT, blended learning, eLearning, and microlearning.
• Create engaging digital learning using tools like Articulate Storyline, Rise, Camtasia, and Vyond.
• Manage projects from initiation to evaluation, ensuring quality and timelines.
• Collaborate with SMEs and stakeholders to ensure content aligns with business goals.
• Develop learning strategies and pathways to improve capability and growth.
• Analyze learner feedback and metrics to drive continuous improvement.
• Mentor instructional designers and support standards and QA practices.
• Collaborate with external vendors on development projects.

Skills

Instructional design

eLearning development

Performance consulting

Project management

Stakeholder management

Adult learning theory

Articulate 360

Camtasia

Vyond

Workday Learning

Learning analytics

Education

Bachelor's degree or equivalent

Master's degree or equivalent advanced education

Tools

Articulate 360

Camtasia

Vyond

Workday Learning

Job description

• Position Category: Learning and Development (HR-L&D)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this role is to design, develop, implement, and evaluate complex learning solutions that improve employee performance and support organizational objectives. As a senior individual contributor, this position leads instructional design for high-impact instructor-led, virtual, blended, and digital learning initiatives. The role partners with business leaders, subject matter experts, and key stakeholders to identify performance needs and recommend effective learning and non-learning solutions. Success requires strong instructional design expertise, advanced eLearning development skills, business acumen, and the ability to create scalable programs that drive measurable results.

• Lead the analysis, design, development, implementation, and evaluation of complex learning solutions, curricula, and performance support tools.
• Conduct performance consulting engagements to identify business needs, analyze performance gaps, and recommend appropriate learning or performance solutions.
• Design and develop instructor-led training, virtual instructor-led training, blended learning programs, eLearning, microlearning, job aids, and performance support resources.
• Create engaging digital learning experiences utilizing advanced authoring tools such as Articulate Storyline, Rise, Camtasia, Vyond, and related learning technologies.
• Manage instructional design projects from initiation through evaluation, ensuring deliverables meet quality, timeline, and stakeholder expectations.
• Partner with subject matter experts, business leaders, and cross-functional stakeholders to ensure content accuracy, relevance, and alignment to business objectives.
• Develop learning strategies, curricula, and development pathways that support employee capability, operational excellence, and organizational growth.
• Analyze learner feedback, business metrics, and learning effectiveness data to evaluate impact and identify continuous improvement opportunities.
• Serve as a senior resource and mentor to instructional designers and learning professionals by providing guidance, coaching, best practices, and quality review support.
• Support the implementation and enhancement of instructional design standards, templates, development processes, and quality assurance practices.
• Collaborate with external vendors and partners on learning development projects as needed.
• Stay current on adult learning theory, instructional design practices, learning technologies, and industry.

Qualifications

• Bachelor's Degree or equivalent experience required
• Master's Degree, certification, or equivalent advanced education preferred
• Minimum 5 years of progressive experience in instructional design, learning experience design, learning program development, or related field
• Experience designing and developing both instructor-led and digital learning solutions
• Experience leading complex instructional design projects involving multiple stakeholders
• Experience conducting needs assessments, performance analysis, and learning evaluations Specialized Knowledge and Skills
• Advanced knowledge of adult learning principles, instructional systems design methodologies, and performance consulting practices
• Expertise in instructional design frameworks including ADDIE, SAM, and related design models
• Advanced proficiency with eLearning authoring and multimedia development tools, including Articulate 360 (Storyline and Rise), Camtasia, and similar technologies
• Strong curriculum architecture and program design capabilities
• Knowledge of learning measurement, evaluation methodologies, and learning analytics
• Experience developing learning for diverse delivery modalities including classroom, virtual, blended, and self-paced digital learning
• Familiarity with learning management systems and digital learning ecosystems (Workday Learning preferred)
• Strong project management and stakeholder management capabilities
• Proficiency with Microsoft 365 applications including PowerPoint, Excel, Teams, and OneDrive
• Knowledge of accessibility standards and quality assurance practices for learning solutions

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay
• Travel required less than 5%
• All your information will be kept confidential according to EEO guidelines