Learning Consultant (FB + WhatsApp)

Think Academy US; San Jose (CA); Remote; USD 125,000 - 150,000; Full time

Job summary

Think Academy US is seeking a Learning Consultant to engage potential families through Facebook and WhatsApp. This full-time role supports lead qualification for academic evaluations and involves communication with parents, answering questions, and guiding them toward enrollment. Candidates should have a Bachelor's degree and strong communication skills with a data-driven mindset.

Benefits

Performance-based bonus

Comprehensive training and onboarding support

Growth opportunities within a global education team

Flexible working hours

Qualifications

• Strong communication and logical reasoning skills.
• Fluency in English; proficiency in Hindi, Tamil, or Telugu preferred.
• Familiarity with WhatsApp and Facebook Messenger.

Responsibilities

• Engage parents via WhatsApp and Messenger for consultations.
• Assess inbound leads and qualify users for follow-up.
• Collect user feedback and improve lead performance.

Skills

Communication

Logical reasoning

Data-driven mindset

User need identification

Education

Bachelor's degree or above

Job description

Job Opportunity: Learning Consultant (Facebook & WhatsApp)

Location: Remote

Job type:Full-Time Hourly (40hrs/week)

Intended Start Date:ASAP

Pay: $18-$22/hr

Who We Are:

Think Academy US ( www.TheThinkAcademy.com ), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better.

Your Role:

As our brand rapidly expands across North America, particularly within Indian communities, we’ve gained significant traction on platforms like Facebook and WhatsApp. To better support prospective families, we’re looking for a Learning Consultant to engage with parents via Facebook and WhatsApp, provide high-quality consultation, and guide them towards booking a free academic evaluation. This role plays a key part in our lead qualification and conversion funnel.

As a Student Advisor, your responsibilities are to:

• Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an evaluation session based on their child's needs.
• Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team.
• Re-engage inactive or undecided users to boost interest and product awareness.
• Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging.
• Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family.
• Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure.

Working Schedule:

• 8-hour shifts, 5 days per week
• Weekend availability required for at least one day
• Example Shift ( subject to adjustment) :
• 6:00 AM – 2:00 PM PT
• 2:00 PM – 10:00 PM PT

*Final schedule to be determined based on team needs and availability

Qualifications:

• Bachelor’s degree or above, with strong communication and logical reasoning skills.
• Fluency in English is required and professional working proficiency in additional languages such as Hindi, Tamil, or Telugu, is preferred.
• Prior experience in education, online customer service, or course sale is a strong advantage.
• Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies.
• Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly.
• Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness.
• Self-motivated, organized, and comfortable working remotely with a cross-timezone team.
• $18-22/hour
• Performance-based bonus
• Comprehensive training and onboarding support
• Growth opportunities within a global, mission-driven education team
• Flexible working hours and remote work arrangement

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

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Think Academy International Education Inc. and its affiliates (hereinafter as “Think Academy,” “Us,” “our,” “We”) takes your privacy seriously, and we are committed to handling personal data in compliance with applicable law. We use various security technologies and procedures to protect your personal information from unauthorized access. This privacy notice explains what personal data Think Academy collects, how we use the information, to whom we share the data with, and the rights you have for the collected data. You may find other details regarding our privacy policy in the employee handbook.

This notice applies to the collecting and using of your personal information as an employee, candidate or as a contractor. It does not apply to your use of Think Academy product or service as a consumer.

Collection and Use of Your Personal Information

The categories of information we collect and the usage for such data are outlined below:

• Name and Identification Information: Your first and last name, your phone number, address and personal email address. The information is used to verify your information and to reach out to you for career opportunity details, and for other legitimate business purposes.
• Background Information: your previous employment history, academic and professional qualification, and with your written approval, we may verify such information and conduct criminal background check through our third-party vendors. The information is collected to verify your background information to the extent permitted by law, and to provide Think Academy career opportunities and for other legitimate business purposes.
• Immigration and other related information. The information is used to verify your employment eligibility.
• Information needed to understand and assess accommodation requests regarding potential disabilities or other health conditions; and other information you provided to us. The information is collected to provide necessary accommodations

How We Collect Your Information

• Information You Provide The information we collect is usually volunteered or provided by you. For example, the information provided during your job application and/or insurance enrollment process and the information you disclosed during your work with.
• Information Collected from Third Party. We may collect information through job posting platforms such as Indeed, LinkedIn, CareerBuilder, Glassdoor and our third-party recruiters. We may also collect your personal information through social media accounts, such as your Facebook and WeChat

Change of Usage

We will use your personal information for the purposes stated in this notice or such purposes as may be reasonably compatible with the original purpose for which it was collected. If we materially change the usage of your personal information, we’ll provide you with a written notice regarding such changes.

Share of Your Personal Information

Think Academy may share your personal information with our third-party partners to carry out the purposes stated in this notice. Your information may also be disclosed to government authorities, law enforcement, or courts pursuant to a lawfully issued court order, subpoena, or similar request.

We may share your personal information with our subsidiaries or affiliates. We may share your data with a third party pursuant to a merger, acquisition, consolidation, reorganization, or sale of assets or in the event of bankruptcy or dissolution. We may share your information with professional advisors such as accountants, auditors, lawyers, bankers, insurers or other professionals in the course of their provision of services to us. This Notice does not address, and we are not responsible for, the practices of any third parties, which have their own rules for how they collect and use your personal information. Our links to third party websites or services are not endorsements.

• Not Intended to be Employment Contract

This notice is not intended to create any contract for employment, for any benefit, or for specific treatment. Nothing in this notice should be interpreted to hinge Think Academy's ability to process employee’s personal information for law compliance purposes or for investigating alleged misconduct or violations of company policy or law.

• Changes to this Privacy Notice

Think Academy reserves the right to update this privacy notice from time to time. If we materially change the usage of the collected information, we’ll notify you of such change using reasonable efforts.

• Contact Us

If you have any questions or requests regarding the personal information we collected, please contact us at [e-mail] or send your request to:

ATTN: Think Academy Privacy