Learning Center Tutoring Coordinator

New River Community College; Muncie (IN); On-site; USD 43,000 - 46,000; Full time

Job summary

A public university in Muncie is seeking a Learning Center Tutoring Coordinator to oversee and coordinate tutoring services, manage staff, and ensure academic support for students. The ideal candidate will have a bachelor's degree and experience in student services. The position offers robust benefits, including paid vacation, health insurance, and tuition assistance for both staff and their children.

Benefits

Paid vacation days

Health and dental insurance

Tuition assistance for employees and children

Qualifications

• Supervisory experience is required.
• One year of experience in student support services is essential.
• Experience with college-age students is necessary.

Responsibilities

• Manage appointment-based tutoring and satellite drop-in tutoring programs.
• Recruit, hire, train, and supervise tutors and assistants.
• Evaluate tutoring services and assess program efficacy.
• Collaborate with academic departments to provide support.

Skills

Superior writing skills

Communications skills

Interpersonal skills

Education

Bachelor's degree

Tools

Tutor management software

Scheduling software

Job description

Overview

Position Title: Learning Center Tutoring Coordinator

Compensation: 43,888-45,659.50

Department: Vc Prov Stu Success & Dean Unv Coll_F

About this opportunity: Ball State University’s Learning Center in University College invites applications for a Learning Center Tutoring Coordinator, a 10-month Professional position. The Learning Center Tutoring Coordinator is responsible for hiring, scheduling, training, mentoring, supervising, and assessing tutors and graduate assistants for appointment-based tutoring and drop-in tutoring. The Learning Center Tutoring Coordinator is responsible for the daily operations of the Learning Center Tutoring Desk and program assessment at the end of each semester and academic year. Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

What you'll do and what you'll bring:

Position Function: The Learning Center Tutoring Coordinator manages the appointment-based tutoring program and satellite drop-in tutoring program in the Learning Center. Responsibilities include but are not limited to: recruit, hire, train, schedule, observe, mentor, supervise and evaluate approximately 100 undergraduate student tutors and graduate assistants; conduct the daily operation of a large tutoring program and provides assessment and campus outreach. 10-month Professional position.

Responsibilities

1. Recruit, hire, train, schedule, observe, mentor, supervise and evaluate undergraduate tutors and graduate assistants; analyze data each year to determine supply and demand of tutoring services within budget constraints; work with graduate assistants to observe and mentor tutors.
2. Provide orientation and International Tutor Training Certification training (through the College Reading and Learning Association) for all tutorial staff.
3. Management of daily operations including: handle time-off requests, ensure smooth flow of operations at the Tutoring Desk (check-in, appointment scheduling), schedule changes, and troubleshoot any concerns from tutors, desk assistants, graduate assistants, faculty, and pertinent staff.
4. Utilize tutor management software to schedule tutors and produce usage reports on a weekly, semester, and yearly basis; train student staff how to access and use tutor management software.
5. Coordinate all aspects of Satellite Drop-In Tutoring, including hiring, training, scheduling, and supervision.
6. Support Director and Assistant Director with developing and delivering orientation and training activities for Learning Center tutors.
7. Collaborate with academic departments across campus to provide appropriate academic support to Ball State students; participate in outreach efforts to campus partners that may include classroom visits to market tutoring services; work with faculty to accept referrals for tutors.
8. Work collaboratively with the Learning Center Assistant Director to promote the tutoring program through campus announcements and presentations, classroom visits, brochures and other handouts, and digital communication.
9. Maintain professional knowledge of best practices in theories and models of college learning and academic success strategies, including typical barriers that exist and important resources needed for college students to become successful.
10. Work with other Learning Center staff in assessment of services and attainment of professional certifications. Conduct assessments throughout the semester and at the end of each semester and academic year to assess the tutoring program, including usage data, grade outcomes, student satisfaction, retention, and on-time graduation, in order to report on program efficacy.
11. Collaborate with all Learning Center full-time staff to develop, assess, and market programs and services.
12. Perform other related duties as assigned.

Minimum Qualifications

• Earned bachelor's degree from an accredited institution
• Supervisory experience
• One year of experience in student support services with college-age students
• Evidence of superior writing, communications, and interpersonal skills

Preferred Qualifications

• Earned master's degree from an accredited institution
• Experience administering learning assistance and/or peer tutoring programs in higher education
• Experience utilizing appointment-making, scheduling, and reporting software

How to apply

Applications will be accepted through November 1, 2025 at 12:01 AM.

Please follow upload instructions to attach all of the required supporting documents listed below:

• Cover Letter
• Resume (Do not use the Autofill Resume feature)

What we offer

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.