Learning and Performance Specialist

CHD Brand; Springfield (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vacation time

Paid holidays

Job summary

The Center for Human Development (CHD) is seeking a Learning and Performance Specialist who excels with learning management systems, training software, and adult learning principles. You will join our Learning and Development team and report to the Director of Learning and Development, delivering engaging, learner-centered experiences across programs.

Responsibilities include delivering instructor-led and virtual training, assessing learner needs, developing materials (eLearning, job aids),

Qualifications

• Bachelor’s degree in Education, Instructional Design, HR, Organizational Development, or related field (or equivalent experience).
• 1–3 years of experience in training, education, or related field (internship experience considered).
• Strong interpersonal, facilitation, and organizational skills.
• Proficiency with workplace technology and systems, including Microsoft 365 and LMS.
• Experience working with or the ability to quickly learn enterprise systems such as Electronic Health Records (EHR)

Responsibilities

• Deliver instructor-led and facilitated training (in-person and virtual).
• Apply adult learning principles and facilitation best practices to deliver learner-centered experiences.
• Assess learner needs and adapt delivery methods to support knowledge transfer and on-the-job performance.
• Support the development and delivery of training materials, including eLearning, job aids, and performance support tools.
• Partner with managers, supervisors, and SMEs to identify training needs and address performance gaps.
• Support the design and development of learning solutions using instructional design methodologies (e.g., ADDIE).
• Translate complex or technical content into clear, accessible learning materials for diverse audiences.
• Foundational knowledge of instructional design models and adult learning principles.
• Demonstrated ability or strong potential to facilitate effective training for adult learners.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Effective problem-solving and critical-thinking capabilities.
• Strong interpersonal, communication, and collaboration skills.

Skills

LMS proficiency

Adult learning principles

Facilitation

Communication

Project management

Education

Bachelor’s degree in Education/Instructional Design/HR/Organizational Development

Tools

Microsoft 365

LMS

EHR systems

Job description

The Center for Human Development (CHD) is looking for a Learning and Performance Specialist that is well-versed in learning management systems, training software applications and adult learning.This individual will work within our Learning and Development team and will report to the Director of Learning and Development.

Responsibilities of the role include:

• Deliver instructor-led andfacilitatedtraining (in-person and virtual) across assigned program areas.
• Apply adult learning principles and facilitationofbest practices to deliver engaging, learner-centered experiences.
• Assess learner needs and adapt delivery methods to support knowledge transfer and on-the-job performance.
• Support the development and delivery of training materials, including eLearning, job aids, and performance support tools.
• Partner with managers, supervisors, and subject matter experts (SMEs) toidentifytraining needs and address performance gaps.
• Support the design and development of learning solutions using established instructional design methodologies (e.g., ADDIE).
• Translate complex or technical content into clear, accessible learning materials for diverse audiences.
• Foundational knowledge of instructional design models and adult learning principles.
• Demonstrated ability or strong potential tofacilitateeffective training for adult learners.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Effective problem-solving and critical-thinking capabilities.
• Strong interpersonal, communication, and collaboration skills.

Qualifications and requirements:

• Bachelor’s degree in Education, Instructional Design, Human Resources, Organizational Development, or related field (or equivalent experience).
• 1-3 years of experience in training, education, or related field (internship experience considered).
• Strong interpersonal, facilitation, and organizational skills.
• Demonstratedproficiencywith workplace technology and systems, including Microsoft 365 and Learning Management Systems (LMS).
• Experience working with or the ability to quickly learn enterprise systems such as Electronic Health Records (EHR)

Take advantage of our competitive salary of $70,000 - $80,000 annually complimented along with a phenomenal benefits package that includes Dental, Health and Life insurance.

• Paid time off
• earned vacation time
• paid holidays

just to name a few.

AtCenter forHumanDevelopment (CHD) Care Finds a way:

The Center for Human Development (CHD)providesa broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebratingdifferences;inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHDis a reflection ofthose we serve.