Learning and Development Trainee - $24/hr

Rapid Response Monitoring; Corona (CA); On-site; USD 48,000; Full time

Benefits offered by this job

Annual salary increases

Medical, Dental, Vision, and 401k

Paid Vacation and Sick Time

Wellness Program

Internal advancement opportunities

Job summary

A leading national monitoring service in California seeks a Learning and Development Trainee at $24/hr. The position involves building core skills, supporting training sessions, and participating in leadership development. Ideal candidates should have an Associate degree and 2+ years of customer service experience, demonstrating strong communication and organizational abilities. Benefits include medical, dental, vision, wellness programs, and opportunities for internal advancement.

Qualifications

• 2+ years of relevant customer service experience.
• Previous experience in training, coaching, or leadership development.
• Reliability and schedule flexibility, including evenings or weekends.

Responsibilities

• Build and demonstrate proficiency in core skillsets and services.
• Support the facilitation of training sessions and assist with documentation.
• Engage in leadership development exercises focused on mentoring.

Skills

Proficiency in Microsoft Office 365

Exceptional communication skills

Excellent organizational skills

Strong time management skills

High integrity in managing confidential information

Education

Associate degree or equivalent military experience

Job description

Career Opportunities with Rapid Response Monitoring

Learning and Development Trainee - $24/hr

• Build and demonstrate proficiency in core skillsets and services offered at RRMS.
• Observe team members and identify key characteristics that contribute to department and business success.
• Shadow multiple departments to develop a comprehensive understanding of operational processes and training expectations.
• Understand the core function of each department and how it aligns with company goals.
• Develop familiarity with internal and cross-department communication channels.

Training and Leadership Exposure

• Support the facilitation of training sessions and assist with classroom preparation, documentation, and evaluation.
• Participate in project coordination, scheduling assistance, and progress tracking.
• Engage in leadership development exercises focused on mentoring, communication, and initiative.
• Demonstrate accountability, professionalism, and confidentiality throughout all assignments.

Performance and Program Overview

• Understand the core function of the trainer’s role and its purpose.
• Successfully complete assigned department tasks, projects, and objectives.
• Perform additional related duties as required.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Exceptional communication and interpersonal skills, with the ability to engage, facilitate, and motivate others.
• Excellent organizational skills and attention to detail.
• Strong time management and task prioritization skills.
• Self‑motivated with demonstrated initiative, reliability, and accountability.
• High level of integrity and ability to manage confidential information.
• Ability to analyze and interpret feedback to identify training opportunities.

QUALIFICATION STANDARDS

• Associate degree or equivalent military experience.
• 2+ years of relevant customer service experience.
• Previous experience in training, coaching, or leadership development.
• Reliability and schedule flexibility, including availability for evenings or weekends as needed.
• Ability to obtain required state security licenses and certifications.

WHAT AWAITS YOU AT RAPID RESPONSE

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities

ABOUT RAPID RESPONSE

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non‑emergency customer service conversations, our heroes are here to serve every day – 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.