Learning Administrator- Colombia (Remote)

GP Strategies; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Learning Administrator to support remote and in-person classes. In this role, you will handle logistics, maintain client relationships, and contribute to service improvements. With a focus on organizational excellence and customer satisfaction, you will play a key role in ensuring smooth operations. This position offers opportunities for career advancement within a collaborative environment that values diversity and innovation. If you are passionate about learning and development and thrive in dynamic settings, this is the perfect opportunity for you.

Qualifications

• Proven experience in operational, processing, or customer service roles.
• Good IT skills, including Microsoft Word and Excel.

Responsibilities

• Support the scheduling process on contracts and manage enrollments.
• Manage relationships with internal teams and external vendors.

Skills

Effective communication skills

Excellent organizational skills

Customer-focused approach

Assertiveness and resilience

Ability to work well under pressure

Education

Experience in operational roles

Experience in customer service

Proficiency in English

IT skills including Microsoft Word and Excel

Experience with Learning Management Systems

Tools

Microsoft Office

Job description

Learning Administrator - Colombia (Remote)

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

With over 55 years of experience working across thousands of projects and initiatives, we believe that relationships, business, work, innovation, strategy, and transformation are all about people. GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary

As a Learning Administrator, you will be responsible for supporting both Clients and GP teams with the successful organization of Classes/Sessions that take place remotely or in person. You will handle all aspects of the administration around the class, such as booking instructors, guest speakers, venues (both on and off premise), and organizing logistics to ensure the class runs smoothly (print materials, catering, kits, etc.).

You will maintain excellent client and stakeholder relationships, contribute to internal KPIs and SLAs, and ensure customer satisfaction scores are achieved.

Our clients are both regional and global, spanning industries such as financial services, insurance, pharmaceuticals, automotive, and technology. Our global and regional teams work together to meet diverse client needs.

The Administration team at GP Strategies supports individuals seeking to advance their careers, with many team members progressing to roles such as team leaders, learning consultants, project managers, or programme managers within the company.

Essential Duties and Responsibilities

• Support the annual scheduling process on contracts.
• Schedule, publish courses, and administer enrollments.
• Manage relationships with internal teams and external vendors (conference centers, hotels, trainers, print suppliers, catering, equipment).
• Issue joining instructions to enrolled attendees.
• Arrange accommodation for facilitators and participants as needed.
• Ensure all service level agreements are met.
• Suggest improvements to enhance our services.

Additional Expectations

• Assist with marketing activities and provide SME support for business development opportunities.
• Participate in staff development programs within the IIP framework and personal development plans.
• Adhere to policies on equality, diversity, health and safety, and quality standards, reporting non-compliance.
• Promote and embody the company's values and support a collaborative culture.
• Maintain confidentiality at all times.
• Communicate effectively with internal and external stakeholders.
• Make decisions aligned with company values involving customers, employees, suppliers, and partners.

Minimum Requirements

• Proficiency in written and spoken English.
• Proven experience in operational, processing, or customer service roles.
• Good IT skills, including Microsoft Word and Excel.
• Experience in the learning sector.
• Experience with Learning Management Systems from an administrative perspective.
• Advanced knowledge of Microsoft Office packages.

Key Skills

• Effective communication skills, both verbal and written.
• Excellent organizational skills.
• Customer-focused approach.
• Assertiveness and resilience.
• Ability to work well under pressure and meet demanding deadlines.

At GP Strategies, diversity is integral to our culture. We focus on performance, respect, fairness, and collaboration to achieve our goals. We support our people regardless of background or location, valuing diverse perspectives that foster innovative ideas.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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About the company

GP Strategies is a leading workforce transformation partner, offering innovative solutions to workforce development and training challenges. Learn more at our website.