Learner Care Specialist

Tata Consultancy Services; Renton (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Family support: parental leave

401K plan and retirement benefits

Commuter benefits

Certification & training reimbursement

Vacation, time off, holidays

Job summary

Tata Consultancy Services in Renton, WA is seeking a Learning Operations support role to manage registrations, enrollments, and reporting for learner programs.

The candidate should have 3–6 years in learning operations, strong customer service, and proficiency with My Learning, SharePoint, and related tools. This position requires handling confidential student data and maintaining accurate enrollment records.

Qualifications

• 3–6 years of experience in learning operations, registration/enrollment activities.
• Strong customer service orientation and ability to explain processes clearly.
• Experience managing registrations, including manual enrollment and changes.
• Familiarity with learning/event systems and collaboration tools.
• Ability to respond to inquiries within SLAs and maintain data accuracy.

Responsibilities

• Manage registration system tools to ensure event accuracy and a smooth learner experience.
• Understand system architecture to foresee issues and troubleshoot defects.
• Maintain confidentiality of student information and ensure enrollment accuracy.
• Assist learners with enrollment and process enrollment changes when required.
• Create and deliver reports, including weekly enrollment data, and monitor attendance.

Skills

Customer service

Critical thinking

Problem solving

Enrollment management

System troubleshooting

Attention to detail

Data reporting

Education

Bachelor of Computer Science

Tools

My Learning

SharePoint

Boeing Events App

Job description

• Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.
• Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.
• Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).
• Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.
• Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).
• Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.
• High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.

Job Description

• Strong customer service orientation with the ability to explain program curriculum and policies clearly to learners and stakeholders.
• Critical thinking and problem-solving skills to assess learner situations, determine root cause, and provide accurate solutions.
• Hands-on experience managing registrations/enrollments, including manual enrollment and processing enrollment change requests (add/drop/date change).
• Comfort using learning/event systems and collaboration tools (e.g., My Learning, SharePoint, Boeing Events App) and understanding system workflows/architecture to troubleshoot issues.
• Ability to manage a shared mailbox/group inbox and respond within defined SLAs (e.g., within 24 business hours).
• Strong attention to detail and data accuracy; ability to create and maintain reports (e.g., weekly enrollment reports) and ensure records/attendance are updated correctly.
• High integrity and discretion to keep student information confidential and secure, including sensitive program eligibility/classification visibility where applicable.

Key Responsibilities

• Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.
• Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.
• Assist learners with enrollment and perform manual enrollment when required; process enrollment change requests including add/drop/date changes.
• Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system.
• Create and manage program meeting notices for participants.
• Create and deliver reports and data as requested, including weekly enrollment reports.
• Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.
• Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.
• Serve as liaison for subsidiaries where non-Boeing attendees participate in programs.
• Participate in meetings/committees to communicate information and support continuous improvement of programs and services.
• Lead event integration details and drive communication to stakeholders.

Section IV - Job Qualifications & Skills

Section Details / Example Content

Domain

• 3–6 years of experience in learning operations, registration/enrollmen

Roles & Responsibilities

• Manage and interface with registration system technology (My Learning, SharePoint, Boeing Events App) to ensure event accuracy, readiness, and a smooth learner experience.
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration defects/incidents.
• Maintain confidentiality of student information and use discretion; ensure enrollment accuracy when visibility includes job classification level.
• Assist learners with enrollment and perform manual enrollment when required; process enrollment chang e requests including add/drop/date changes.
• Perform administrative support tasks for learners, such as providing program materials when a learner cannot access the system.
• Create and manage program meeting notices for participants.
• Create and deliver reports and data as requested, including weekly enrollment reports.
• Perform outreach to learners for non-standard program items or when the system cannot perform required tasks; monitor fill-rates and drive outreach to boost enrollment.
• Ensure records reflect accurate attendance and facilitate resolution of issues related to learners receiving credit for events.
• Serve as liaison for subsidiaries where non-Boeing attendees participate in programs.
• Participate in meetings/committees to communicate information and support continuous improvement of programs and services.
• Lead event integration details and drive communication to stakeholders.

Generic Managerial Skills, If any

• 3–6 years of experience in learning operations, registration/enrollment operations, HR/shared services, customer support, or similar operations roles.
• Experience managing learning/event registrations end-to-end, including manual enrollments, changes, cancellations, and exceptions.
• Hands-on working knowledge of learning/event systems and collaboration tools (My Learning, SharePoint, Boeing Events App or equivalent platforms).
• Ability to interpret workflows/system set-up to troubleshoot issues, maintain event accuracy, and prevent defects through proactive checks.
• Reporting capability: preparing weekly enrollment reports and other ad-hoc reporting; proficiency in Excel preferred.

Base Salary Range : $60,000 to $80,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE