Learning & Development Program Manager- Senior Associate

JPMorganChase; Wilmington (DE); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Program Manager – Senior Associate for Leadership Edge to lead end-to-end delivery of executive programs, coordinating with design teams, vendors, and HR partners to ensure high-impact sessions and measurable ROI.

You will translate leadership strategy into actionable plans, harness data in Excel for reporting, apply AI tools to improve operations, and manage participant experiences from nomination through post-program follow-up.

Qualifications

• 5 years of relevant experience in program management.
• Exceptional attention to detail and organization.
• Excellent communication skills (verbal and written).
• Ability to execute independently across multiple priorities.
• Strong proficiency in Excel and data analytics.
• Experience translating strategy into actionable plans.
• Strong data storytelling skills for executive audiences.
• Familiarity with AI tools to improve program efficiency.
• Ability to build partnerships with HR colleagues.
• Strong analytical, organizational, and process-improvement skills.
• Experience managing external vendor relationships.

Responsibilities

• Act as owner for end-to-end delivery of an executive program from nomination through post-program.
• Translate strategy into actionable implementation plans, ensuring day-to-day execution aligns with goals.
• Collaborate with faculty, external vendors, designers, and conference centers on coordination and logistics.
• Own contracts, invoicing, and content management with external vendors.
• Develop program plans to ensure flawless execution and on-time deliverables.
• Lead contacts for participants before, during, and after the program to ensure a high-quality experience.
• Coordinate with participants on pre-work deliverables and coaching sessions.
• Engage senior leaders and vendors to facilitate program segments and align with goals.
• Produce program reporting, analytics, and communications using Excel for data management.
• Synthesize program data into compelling narratives showing impact and ROI to leadership.
• Leverage AI tools to streamline operations, reporting, and communications.

Skills

End-to-end program delivery

Excel proficiency

Data storytelling

AI literacy

Vendor management

HR collaboration

Project execution

Tools

Excel

Job description

Job Description

Leadership Edge is JPMorganChase's firm-wide suite of programs designed to develop and inspire world-class managers and executives who drive a culture of inclusion, empowerment and growth, where our employees can reach their full potential and deliver exponential value for our firm, clients, customers and communities.

As a Program Manager – Senior Associate in Leadership Edge, you will be a key partner in delivering high-quality leadership training for the Leadership Edge Executive Programs. You will execute end-to-end of one or more of the executive programs, which includes collaborating with the program design team to facilitate the nomination process, assessment management, and in-person delivery of the program sessions. You will translate leadership development strategy into actionable program plans, harness data to demonstrate program impact, and apply AI tools to elevate the quality and efficiency of program delivery.

Job Responsibilities

• Act as owner for the end-to-end delivery of an executive program from nomination through post-program.
• Translate leadership development strategy and program goals into detailed, actionable implementation plans, ensuring day-to-day execution aligns with the broader strategic vision of the executive programs.
• Collaborate with faculty, external vendors, designers, and conference center on overall program coordination and logistics.
• Own logistics with external vendors including contracts, invoicing and content management.
• Develop program plans to ensure flawless execution and that deliverables are executed as outlined.
• Lead contact for participants before, during, and after the program to ensure a high-quality experience.
• Work with participants to ensure completion of pre-work deliverables, including coaching sessions prior to program start date.
• Coordinate with internal senior leaders and external vendors to facilitate program segments, ensuring strong vendor relationship management and alignment with program goals.
• Be responsible for program reporting, analytics, and communication, utilizing strong proficiency in Excel for data management, including writing formulas, pivot tables, and data analytics.
• Manage and synthesize program data to tell a compelling story, transforming metrics into clear, visual narratives that demonstrate program impact, outcomes, and ROI to senior leaders and stakeholders.
• Leverage AI tools and emerging technologies to streamline program operations, reporting, content management, and participant communications, continually identifying opportunities to work smarter and enhance the participant experience.

Required Qualifications, Capabilities, And Skills

• 5 years of relevant experience in program management
• Exceptional attention to detail and organization skills
• Client experience focused with excellent communication skills (both verbal and written)
• Strong ability to execute independently across multiple priorities and dynamically pivot, as needed
• Strong proficiency in Excel, including writing formulas, pivot tables, and data analytics
• Demonstrated ability to translate strategy into implementation, converting high-level objectives into structured plans and tangible results
• Strong data storytelling skills, with the ability to analyze data, build clear visualizations, and craft narratives that communicate program impact to executive audiences
• AI literacy, including familiarity with AI tools and a willingness to adopt and apply emerging technologies to improve program efficiency and effectiveness
• Ability to work collaboratively and develop strong partnerships with HR colleagues at all levels
• Strong analytical, organizational, and process improvement skills
• Proven experience in managing external vendor relationships to ensure successful program delivery and alignment with organizational objectives

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.