Leader, Customer Experience

Restoration Hardware; Corte Madera (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Restoration Hardware in Corte Madera seeks a customer-focused leader to elevate service and sales. You will model RH's vision, train associates on our design point of view, and partner with cross-functional teams to deliver exceptional experiences for luxury clients.

With 4+ years in customer-facing roles and at least 1 year leading teams, you will manage priorities, balance tasks, and drive revenue while maintaining the highest standards of quality and professionalism.

Qualifications

• 4+ years experience in a customer-facing role.
• 1+ years leadership experience preferred.
• Proficiency with Mac or Dell Operating Systems.
• Excellent knowledge of PC applications and order management software.
• Commitment to quality and first-class service.
• Ability to multitask and collaborate cross-functionally.
• Strong interpersonal and leadership skills.
• Excellent verbal and written communication.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication and professionalism.
• Drive customer delight and revenue through elevated product knowledge and service.
• Lead the team in learning the RH design point of view and product assortment.
• Deliver the highest level of service to clients by understanding luxury needs and expectations.
• Foster ownership, accountability and servant leadership.
• Educate and inspire associates to reach their potential in service metrics and career goals.
• Collaborate with cross-functional partners to drive solutions for enhanced customer experiences.
• Identify and resolve complex priorities and performance trends with operational improvements.

Skills

Customer-facing leadership

Mac/Dell OS proficiency

PC applications

Order management software

Communication

Multitasking

Cross-functional partnerships

Problem solving

Service-oriented

Tools

Mac OS

Dell OS

Job description

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Drive customer delight and revenue through elevated product knowledge and unparalleled service
• Lead the team in learning the RH design point of view and product assortment
• Develop a thorough understanding of luxury needs and expectations in order to lead your team to deliver the highest level of service to our clients
• Foster a culture of ownership, accountability and servant leadership
• Educate, inspire, and lead associates to reach their highest potential, both in terms of service metrics and career goals
• Establish close relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences
• Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements

Requirements

• 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred
• Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
• Commitment to Quality, detail-focused at all levels to ensure first-class service
• Ability to multitask, be flexible, prioritize and overcome obstacles with creative problem solving and cross-functional partnerships
• Perceptive and capable of relating to individuals at all levels
• Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results
• Superior interpersonal and leadership skills with a passion for service
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• High energy, ability to energize others
• Willingness to work a flexible schedule, including evenings, weekends and holidays

Equal Opportunity Employer

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.