Lead Workforce Analyst - Forecasting & Real-Time Ops

Dunhill Professional Search & Government Solutions; San Antonio (TX); On-site; USD 47,000 - 63,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is seeking an experienced Workforce Manager to lead the Workforce Management (WFM) function in a government‑regulated environment. The role covers long- to short-range forecasting, capacity modeling, scheduling, and real‑time/intraday management to defend staffing against workload fluctuations.

You will supervise a team of forecasting, scheduling, and real-time analysts, partnering with operations, recruiting, finance, and program leadership to

Qualifications

• Bachelor's degree in business management, HR, operations, analytics, or a related field.
• Minimum of 4 years of management or team leadership experience in workforce planning, service delivery, or operations management.
• Demonstrated expertise in workload forecasting, capacity modeling, scheduling, and quantitative data analysis.
• Hands-on proficiency with enterprise workforce management platforms and reporting/BI tools.
• Proven record of monitoring and achieving KPI commitments tied to service level, efficiency, and productivity.
• Excellent written and verbal communication skills, including presenting staffing analysis to senior leadership.
• Strong leadership and organizational skills with cross-functional relationship management across operations, HR, recruiting, and finance.
• Candidates must be US citizens and will be required to undergo a background investigation.

Responsibilities

• Lead the Workforce Management team responsible for forecasting, capacity planning, scheduling, and real-time monitoring.
• Develop and maintain short-, mid-, and long-range staffing plans converting workload forecasts into net FTE requirements.
• Analyze historical volume, seasonality, and drivers to produce statistically sound forecasts across horizons.
• Own forecast accuracy governance, including variance analysis and model recalibration.
• Direct schedule design, publication, and change management to maximize coverage and adherence.
• Oversee intraday management playbooks to protect service commitments during spikes and events.
• Partner with operations, recruiting, training, and finance to align hiring and ramp timing with capacity.
• Monitor and report workforce KPIs and translate into actionable recommendations.
• Prepare executive reports covering performance, staffing risk, and mitigation.
• Lead planning for surge events and contingency scenarios using scenario/what-if modeling.
• Drive standardization of WFM practices and tool utilization across lines of business.
• Ensure compliance with labor regulations, timekeeping, contracts, and policies.
• Provide coaching and development planning to build bench strength.

Skills

Demand forecasting

Capacity planning

Schedule design

Intraday management

WFM analytics

Executive reporting

Cross-functional leadership

People coaching

Education

Bachelor's degree in business management/related field

Tools

WFM platforms

Reporting/BI tools

Job description

Dunhill Professional Search & Government Solutions is seeking an experienced Workforce Manager to lead the Workforce Management (WFM) function in a government‑regulated environment. The role covers long- to short-range forecasting, capacity modeling, scheduling, and real‑time/intraday management to defend staffing against workload fluctuations.

You will supervise a team of forecasting, scheduling, and real-time analysts, partnering with operations, recruiting, finance, and program leadership to