Lead Wine Steward

HEI Hotels; Braselton (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

HEI Hotels is seeking a dedicated service professional to ensure a hospitable experience for guests at their Braselton location. The role involves greeting guests, serving beverages, and ensuring compliance with all operational protocols. Ideal candidates will have hotel experience, strong communication skills, and a commitment to exceptional service in a dynamic environment.

Benefits

Discount hotel stays

Discount spa services

Discount golf

Discount food and beverage

Discount retail

Access to YouDecide discount program

Qualifications

• Ability to transport large trays up to 30lbs.
• Experience in a hospitality environment is preferred.
• Willingness to comply with all cash handling procedures.

Responsibilities

• Greet and serve drinks to guests according to standards.
• Prepare station for service and follow shift protocols.
• Perform side work duties as assigned.

Skills

Effective verbal communication

Ability to establish relationships

Knowledge of state liquor laws

Adaptability in communication style

Education

Hotel experience

Tools

Point of service computer

Job description

locations Chateau Elan Winery and Resort - Braselton, GA

time type Full time

posted on Posted 2 Days Ago

job requisition id JR105550

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Serve guests in a hospitable manner to ensure positive guest experience.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

•Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards.

•Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

•Prepare station for readiness prior to opening and closing of each shift.

•Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts.

•Perform all side work duties according to side work schedules.

•Comply with attendance rules and be available to work on a regular basis.

•Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

•Hotel experience preferred.

Knowledge, Skills and Abilities

•Ability to establish and maintain effective working relationships with associates, customers, and patrons.

•Ability to use point of service computer.

•Full knowledge of state liquor laws.

•Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.

•Effective verbal and written communication skills.

•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you.

Get in Touch

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About Us

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-classbrandsin ourportfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.

Work today, get paid today!We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.