Lead Wealth Management Participant Services & Coaching

Empower Retirement, LLC; Overland Park (KS); Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Tuition reimbursement

Casual dress

Paid time off

Volunteer time off

Parental leave

BRGs

Job summary

Empower Retirement, LLC is seeking a Lead Workplace Planning & Stock Plan Participants Services Associate in Overland Park, KS. You will handle complex escalated calls, provide coaching on wealth management strategies, and perform supervisory reviews to ensure FINRA/SEC compliance and participant focus.

The role requires a bachelor’s degree in financial services, 5+ years wealth management experience, and FINRA registrations.

Qualifications

• Bachelor’s Degree or equivalent experience in financial services.
• Five years of wealth management experience.
• FINRA Series 7, 24, 63, and 65 registrations required.
• FINRA fingerprinting required.
• Experience in brokerage trading and trade approval preferred.
• Demonstrated ability in effectively handling client escalated issues.
• Deep knowledge wealth management and tax-exempt sales strategies.
• Ability to coach, train, and develop job-related resources.

Responsibilities

• Handle escalated calls with research and timely resolution.
• Coordinate research requests for complete resolution after initial call.
• Partner with supervisors to resolve exceptions quickly.
• Provide coaching on cross selling and wealth management.
• Coordinate distribution service requests to ensure timely completion.
• Provide input on call quality and training needs.
• Identify trends in quality issues and recommend solutions.
• Monitor calls to ensure service excellence.
• Complete Best Interest Profile Supervisory reviews.

Skills

Client escalations

Coaching & training

Wealth management knowledge

Tax-exempt strategies

Good judgment

Education

Bachelor’s degree or equivalent

Tools

FINRA Series 7

FINRA Series 24

FINRA Series 63

FINRA Series 65

FINRA fingerprinting

Job description

Empower Retirement, LLC is seeking a Lead Workplace Planning & Stock Plan Participants Services Associate in Overland Park, KS. You will handle complex escalated calls, provide coaching on wealth management strategies, and perform supervisory reviews to ensure FINRA/SEC compliance and participant focus.

The role requires a bachelor’s degree in financial services, 5+ years wealth management experience, and FINRA registrations.