Lead Warranty Performance Manager

General Motors Africa & Middle East; Warren (MI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

General Motors Africa & Middle East is seeking a Lead Warranty Performance Manager in Warren, MI. The role focuses on establishing supplier warranty cost sharing and recovery, developing strategies, and guiding cross-functional teams through negotiations and field actions.

The position requires deep experience across purchasing, engineering, quality, and finance, with a strong emphasis on data-driven decision making and stakeholder management in a hybrid work environment.

Qualifications

• 5 years of experience in commodity purchasing, supply chain, engineering, manufacturing, product development, quality, Logistics, program/product management or warranty
• Strong relationship management and negotiation skills across cross-functional teams
• Analytical thinking with ability to translate data into actionable strategies
• Results-driven with ability to manage multiple tasks and deadlines
• Willingness to travel up to 5% domestically and operate in a hybrid work model

Responsibilities

• Strategize and execute net warranty reduction and cost recovery activities from initiation through case closure
• Analyze issues, develop strategy, and obtain cross-functional alignment
• Serve as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive cost recovery
• Define cost recovery strategy and lead cross-functional execution
• Communicate status of cost recovery results to leadership and stakeholders
• Build and maintain relationships internally and externally and anticipate risks and opportunities

Skills

Relationship Management

Negotiation

Analytical Thinking

Results Focus

Workload Management

Microsoft Office Suite

SAP

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office Suite

SAP

Job description

## Lead Warranty Performance ManagerApply: Hybrid: Warren, Michigan, United States of America: Full time: Posted Today: JR-202620977**Job Description****Overview:**One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. If you have a commitment to customers, move with urgency and a desire to win in the marketplace, then this is the position for you. As a Lead Warranty Performance Manager, you will be responsible for establishing the supplier’s shared warranty cost and financial recovery. Our efforts instantaneously impact General Motors bottom line. You will actively participate in developing strategies, negotiations, executing regional warranty budgets, and collaborating with the suppliers and stakeholders. This role involves a significant amount of initiative, analytical work, and independent judgment. Becoming a subject matter expert is a requirement of the role, either technical or commercial in nature.**The Role**:As a Lead Warranty Performance Manager, you would collaborate with other Warranty Performance personnel, Purchasing, Engineering, Quality, Finance and other business stakeholders and Supply Base. You will engage in the crafting and execution of net warranty reduction and cost recovery strategies. The chosen candidate will be part of a team responsible for providing background information, creative approaches based on analyzed qualitative and quantitative data, thoughtful presentations, and innovative strategies.**What You’ll Do:*** The Lead Warranty Performance Manager strategizes and executes net warranty reduction and cost recovery activities from initiation through case closure.* Analysis of the issues, development of strategy and obtaining cross functional alignment.* Work involves functioning as liaison between Purchasing, Engineering, Supplier Quality, Internal Product Investigations, Manufacturing, and suppliers to drive net warranty reduction and recover costs related to field actions and warranty.* Considerable initiative, attention to detail and independent judgement is required.* Defines cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads execution* Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, to facilitate cost recovery settlement from suppliers* Leads cross functional activities with Engineering and QRD teams and engages Purchasing where commercial engagement and discussion is required* Help remove roadblocks and escalate as needed* Own cost-recovery strategy tied to Field Action Governance (campaign/recall/special coverage):* Aligning on scope and cost elements* Communicates status of cost recovery results* Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues.* Build and maintain relationships internally and externally* Exhibit a strategic, forward-thinking mindset* Anticipate risk and opportunities throughout the process* Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders**Your Skills & Abilities (Required Qualifications):*** 5 years of experience in commodity purchasing, supply chain, engineering, manufacturing, product development, quality, Logistics, program/product management or warranty (any internship or co-op experience will not be considered)* **Relationship Management** - Develops and maintains constructive, cooperative working relationships* **Negotiation** - engage in collaborative discussions to reach meaningful agreements* **Analytical Thinking** - Consider a range of factors in decision making to determine solutions and their impacts* **Results Focus** - Take charge without prompting, seize opportunities and deliver on time* **Workload Management** - Manage multiple tasks with quality and prioritize by critical need* Highly skilled at working independently and in a team environment with a high level of ambiguity.* Advanced in Microsoft Office Suite including OneNote, Teams, and SharePoint, PartLink* Ability to travel 5% of the time domestically**What Will Give You A Competitive Edge (Preferred Qualifications):**## * Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field* 10+ years of OEM experience, including strategy development and supplier management.* Excellent skills in Microsoft Office* Project management and time management skills* Self-motivated individual willing to take the initiative to continuously improve practices and systems* Experience with contracts/agreements. SAP experience or ability to learn purchasing systems* Purchasing, engineering, quality or manufacturing, warranty background.* Knowledge of materials management.* CQI-14 Automotive Warranty Management experienceGM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.