Lead Wait Person

Eskaton; Pleasanton (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401K matching program

Competitive pay

Job summary

Eskaton is seeking a dining services team member in Pleasanton, CA. The role involves supervising wait staff, taking orders, and supporting the Food Service Director with administrative tasks.

Responsibilities include maintaining safety and cleanliness and ensuring proper staffing levels. Ideal candidates have a High School diploma or GED and a California Food Handler certification, with at least 1 year in food service.

Qualifications

• High school graduation or equivalent GED is preferred.
• California Food Handler certification is required.

Responsibilities

• Directly supervises wait staff.
• Bus(es)s and resets tables; maintains dining room cleanliness and reset to standard.
• Take meal orders accurately and provide prompt service.
• Assist in onboarding new employees and training according to policies and procedures.
• Assist Food Service Director in administrative activities as directed.
• Maintain safety, sanitation, and cleanliness in food services; ensure adequate staffing.
• Monitor and ensure completion of opening/closing duties by wait staff.
• Communicate with supervisor and cooks; resolve issues promptly.
• Be familiar with the food service disaster plan.

Skills

Customer service

Communication

Teamwork

Professionalism

Education

High school graduation or GED

California Food Handler

Job description

Make a Real Difference, Every Single Day

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.

We Invest In You (Because You Invest In Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That’s why we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.
• Total Wellbeing: Comprehensive benefits that support your physical and mental health.
• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values)

We’re looking for people who align with our mission and want to grow with us:

• Welcoming: You’re a natural at creating warmth and a sense of belonging for everyone you meet.
• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.
• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.
• Growth: You’re a lifelong learner who seeks consistent improvement and sustainable growth.

Essential Job Functions

• Directly supervises wait staff.
• Busses and resets tables as needed. Ensures dining room is clean and reset to standard prior to next meal.
• Takes meal orders in an accurate and courteous manner, providing prompt service to fill orders and requests.
• Assists in the orientation of all new employees including: on-the-job training, adherence to policies and procedures, as well as applicable regulations.
• Assists the Food Service Director in other administrative activities as directed by Management.
• Maintains standards of safety, sanitation, and cleanliness in the food services department. Ensures that appropriate levels of coverage are maintained at all times. Informs supervisor of staffing/scheduling needs.
• Monitors and ensures completion wait staff opening and closing duties.
• Keeps supervisor and cook(s) informed of questions, comments and/or complaints. Diligently works to resolve issues in a timely manner.
• Familiar with food service disaster plan.

Other Job Functions

• Models and embodies Eskaton’s core values, including:
  • Creating a sense of warmth, welcoming and belonging for all
  • Fostering excellence in everything we do
  • Seeking consistent improvement, learning and sustainable growth
  • Stepping up, taking ownership and leading with initiative
• Fully complies with all provisions in Eskaton’s Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton’s Community Appearance Standards. Maintains a professional image to the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Starting Pay

Starting pay ranges from $20.87 per hour - $25.42 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Qualifications

Education

High school graduation or equivalent G.E.D., preferred.

Training And Experience

A minimum of one (1) year work experience in food service operations.

California Food Handler.

Knowledge And Abilities

Ability to understand and work harmoniously with residents, staff and healthcare professionals. Ability to maintain high professional and ethical standards. Computer knowledge is helpful but not required.

Work Conditions & Physical Requirements

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the Human Resources team to request any accommodation(s) to perform any of the essential functions of this position.

Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.