Lead Veterinary Technician GoodVets Chicago

GoodVets; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Clinical autonomy

Mentorship and professional development

Leadership opportunities

Competitive compensation

Job summary

GoodVets is seeking a Lead Patient Care Representative to join their team in Chicago, IL. This role is perfect for someone passionate about improving veterinary medicine and enhancing patient care. You will work closely with the Hospital Manager and Lead Veterinarian to foster a supportive environment for staff and patients.

In this leadership role, you will ensure that the patient care team is trained and engaged, helping to shape the culture of the hospital and ensuring high-quality care is delivered consistently. Ideal candidates should have significant veterinary support experience and the desire to make a meaningful impact in the lives of pets and their owners.

Qualifications

• 5+ years experience in a veterinary support role.
• Proven ability to support surgical procedures.
• Intermediate to advanced skills in Practice Management Systems.

Responsibilities

• Support the Hospital Manager in leading the patient care team.
• Ensure training and growth of patient care representatives.
• Shape the culture and deliver high-quality patient care.

Skills

Passion for pets and people's lives

Veterinary support experience (5+ years)

Ability to support surgical procedures

Knowledge of standard operating procedures

Effective communication with team

Practice Management Systems skills

Education

CVT/RVT preferred

Job description

AtGoodVets, we believe veterinary medicine can be better – for doctors, teams, pets, and pet parents.

We'relooking for a Lead Patient Care Representative who is excited to step into the next chapter of their career in an environment designed to support growth, build confidence, and deliver exceptional patient care. We understand that when a hospital runs well, both team members and patients thrive.

As a Lead Patient Care Representative, you'll serve as the right hand to the Hospital Manager, partnering closely with your Lead Veterinarian to create an exceptional experience for clients, patients, and team members alike. In partnership with the Hospital Manager, you'll support leading the patient care representative team, ensuring their onboarding, growth, and development needs are met to allow your hospital to perform at its highest level while fostering a culture where teams feel supported, engaged, and inspired to grow.

This is an opportunity to take on increased responsibility, build leadership experience, and contribute to the success of a growing veterinary hospital. You'll help shape the culture of your hospital, develop team members to deliver the highest in quality care and play a meaningful role in building the future of veterinary medicine, one team, one client, and one patient experience at a time.

What You'll Find at GoodVets:

• Clinical autonomy and trust
• Modern hospitals and technology
• Collaborative, growth-minded teams
• Mentorship and professional development
• Leadership opportunities
• Competitive compensation

What You Bring to the Role (required experience):

• Demonstrated passion to make a difference in pets and people’s lives
• Five or more years' experience in a veterinary support role
• Proven ability to confidently support surgical procedures under minimal direction
• Demonstrated ability to learn and execute standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
• Ability to communicate clearly and effectively with hospital teams
• Intermediate to advanced skills in Practice Management Systems

Preferred Qualifications:

• Previous experience training or supervising clinical staff
• CVT/RVT preferred
• Inventory management experience

Dive into the details:

View the full job description here.

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