Lead Valet Supervisor

Evolution Parking and Guest Services; Saint Petersburg (FL); On-site; USD 75,000 - 77,000; Full time

Job summary

Join a forward-thinking company as a Valet Supervisor, where you'll lead a dedicated team in providing exceptional parking services. This role focuses on ensuring the safety and efficiency of guest vehicle parking while fostering positive relationships with guests and staff alike. You'll be responsible for training new team members, managing day-to-day operations, and upholding the highest customer service standards. If you're passionate about hospitality and leadership, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in customer service and leadership roles.
• Ability to manage payroll and conduct revenue reconciliation.

Responsibilities

• Ensure safety and efficiency of parking guest vehicles.
• Hire, train, and manage Valet staff while maintaining service standards.

Skills

Customer Service

Leadership

Payroll Management

Training and Development

Operational Management

Education

High School Diploma

Management Training

Job description

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Summary

The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Conduct Payroll for your site as well as revenue reconciliation.
• Hire and train new Valet staff members.
• Manage day to day operations.
• Deliver Forbes Travel Guide arrival and departure standards.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
• Ensure all keys are properly stowed in the key box.
• Report all accidents, incidents observed, potential hazard, and safety concerns to Guest Services Manager immediately.
  
  

Job Description

Summary

The Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expectations. This includes responding quickly to customers' requests, providing caring interactions with all guests, leadership to other Valet staff and overall support to the Guest Service Manager.

Essential Responsibilities

• Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients.
• Creating schedules.
• Greet guests in a professional and friendly demeanor upon arrival and departure.
• Conduct Payroll for your site as well as revenue reconciliation.
• Hire and train new Valet staff members.
• Manage day to day operations.
• Deliver Forbes Travel Guide arrival and departure standards.
• Ensure valet attendants provide the highest level of customer service.
• Provide strong leadership and lead by example to enhance the team’s performance.
• Monitor and maintain efficient traffic flow throughout the valet staging area.
• Supervise valet operations and resolve issues in the absence of the Guest Service Manager.
• Retrieve and park vehicles in designated areas cautiously.
• Follow all appearance standards as set forth by Evolution Parking & Guest Services, including complete, approved pressed uniform.
• Follow all attendance standards as set forth by Evolution Parking & Guest Services, as required by the scheduling, which may vary according to the needs of the location.
• Execute all terms and conditions as set forth in the Evolution Parking & Guest Services Handbook and other policies and procedures.
• Adhere to site specific safety and security procedures.
• Maintain clean, neat work environment including all surrounding areas of ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles and ash urns.
• Ensure all keys are properly stowed in the key box.
• Report all accidents, incidents observed, potential hazard, and safety concerns to Guest Services Manager immediately.
  
  

Other Duties As Assigned

• Other duties as assigned

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Hospitality

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