Lead Valet Attendant ($12 - $13/hour + tips) - Westin & Sheraton Birmingham

Towne Park; Birmingham (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht einen Guest Service Captain, der die Serviceerfahrung für Hotelgäste orchestriert. In dieser spannenden Rolle sind Sie dafür verantwortlich, die Servicequalität zu gewährleisten und die Gäste willkommen zu heißen. Sie arbeiten eng mit Kollegen zusammen, um sicherzustellen, dass alle Standards erfüllt oder übertroffen werden. Diese Position bietet die Möglichkeit, täglich einen positiven Einfluss auf das Leben von Gästen zu haben und ein Umfeld zu schaffen, in dem jeder Tag ein Lächeln bringt. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und gerne im Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Unfallversicherung

Krankheitsversicherung

401k-Pläne

Telemedizin

Qualifications

• Hochschulabschluss oder GED erforderlich.
• Mindestens 18 Jahre alt und bestandene Hintergrund- und Drogentests.

Responsibilities

• Verwaltung des Gästeservices und Gewährleistung der Einhaltung von Standards.
• Koordination und Unterstützung bei kritischen Problemen.

Skills

Fähigkeit, manuelle Übertragung zu fahren

Englischkenntnisse

Grundkenntnisse in Mathematik

Education

High School Diploma oder GED

Sechs Monate verwandte Erfahrung oder gleichwertige Ausbildung

Job description

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we serve. Whether providing compassionate service to ease anxiety, creating memorable experiences, or helping colleagues, every day is a chance to brighten someone’s day. Seeing a smile means we made an impact. That’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Overview

The Guest Service Captain orchestrates the service experience for hotel guests, ensuring service standards are met or exceeded. Under the supervision of the Account Manager, they handle coordination, administration, troubleshooting, and guidance in the manager’s absence. They are not managers but may handle critical issues and make judgment calls when expediency is necessary. Non-urgent issues are reported to the manager with relevant details and instructions sought.

Job Details

• Compensation: Competitive hourly pay, $12 - $13 plus tips, based on skills and experience.
• Work Schedule: Typically 7am - 3pm or 3pm - 11pm.

Benefits

Eligible employees can enroll in accident, critical illness, hospital indemnity insurance, telemedicine, and 401k plans. Benefits vary based on job classification, employment length, and hours worked. Seasonal and temporary roles may not be eligible.

Summary

The Guest Service Captain manages the guest service experience, working alongside colleagues to meet or surpass service standards. They handle coordination, troubleshooting, and critical issues, reporting non-urgent matters to the manager and providing necessary information for decision-making.

Essential Functions

Reasonable accommodations may be made for individuals with disabilities.

1. Maintain a friendly, professional demeanor; greet guests within 30 seconds; participate in “The Show” and deliver “Aggressive Hospitality”.
2. Open vehicle and hotel doors; check-in guests; park and retrieve vehicles cautiously; handle guest complaints effectively.
3. Use proper phone etiquette; conduct room presentations; assist with directions, reservations, and inquiries; maintain knowledge of the facility and area.
4. Lead by example to promote teamwork; assign roles; adjust staffing as needed.
5. Issue and collect vehicle claim checks; complete ticket info; secure keys.
6. Ensure staff do not provide lift services; check and clean wheelchairs; protect guest confidentiality.
7. Assist in building work schedules; manage revenue and shift paperwork; reconcile at shift end.

Qualifications

• High school diploma or GED.
• Must be at least 18, pass background and drug screens, complete Wheelchair Safety Training.
• Six months related experience or equivalent education.
• Valid driver’s license with a clean record.

Skills

• Ability to drive manual transmission.
• Proficiency in English; effective communication skills.
• Basic math skills; understanding of time systems and rates.

Scope & Conditions

Routine work following established procedures; decisions within guidelines; resource control; physical demands include standing, walking, lifting up to 100 pounds, outdoors work, and travel up to 5%.