Lead Valet

VPNE Parking Solutions LLC; Boston (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

VPNE Parking Solutions LLC seeks a Lead Valet to help operations run smoothly with an enthusiastic team, delivering exceptional guest service and a positive guest experience.

The role involves supervising valets, ensuring safety, managing vehicle and key flow, upholding VPNE’s uniform standards, and training new team members to perform duties safely and efficiently. The position requires a friendly demeanor, strong work ethic, and clear communication with guests and coworkers.

Qualifications

• Friendly and approachable demeanor.
• Must have supervisory experience.
• Able to pass a driving test on manual transmission.
• Be at least 18 years of age with a valid driver’s license and clean driving record.

Responsibilities

• Ensure safety of employees and guests at all times.
• Safely operate vehicles when needed to minimize accidents.
• Oversee tracking of keys and vehicles throughout the garage.
• Greet guests and provide exceptional guest experiences with a positive attitude.
• Set and maintain an upbeat workplace tone.
• Train new valets and ensure they perform duties safely and effectively.
• Communicate shift handoffs and organizational plans to teammates.
• Maintain VPNE uniform standards and professional appearance.

Skills

Friendly and outgoing

Supervisory experience

Customer interaction

Job description

Position Summary

The role of the Lead Valet is to help the operation run smoothly with enthusiastic team members by providing exceptional service. This includes making an exceptional impression on every guest by engaging with our customers in a positive and friendly manner and giving the guest the best experience possible while providing safe and efficient service.

Responsibilities

• Ensures employees and guests are safe at all times.
• If needed - safely operate vehicles to minimize the potential for accidents.
• Oversee the tracking of keys and vehicles throughout the garage.
• Ensures all team members provide exceptional guest experiences by smiling at, greeting, and helping every guest as they enter the garage.
• Sets the tone for the workplace by keeping an upbeat attitude.
• Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.
• Remind team members always to use approved language choices.
• Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.
• Always set an example by looking sharp and helping employees understand how to adhere to VPNE’s uniform guidelines successfully.
• Oversee team members and keep a professional work area.
• A lead valet will train new valets, providing them with the necessary knowledge and skills to perform their duties effectively and safely.

Years of Experience: Entry Level

Language Skills: Proficient in English, both verbally and written

Requirements

• Friendly and Outgoing
• Supervisory experience
• Able to smile during customer interactions
• Possess an upbeat personality, a willingness to go the extra mile, and a strong work ethic
• Maintain uniform standards when on job premises
• Ability to run and move quickly
• Ability to organize cars efficiently
• Ability to stand for long periods
• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle
• Ability to lift a minimum of 50 lbs.
• Be at least 18 years of age
• Possess a valid Driver's License in the state of residency
• Be able to pass a criminal background check and RMV check
• Ability to create relationships with customers
• Clean driving record deemed insurable by VPNE’s current insurance provider
• #VPNE350