Lead Vacation Sales Concierge - Oceana

Marriott Ownership Resorts, Inc.; United States; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition reimbursement

Counseling & family support

Growth opportunities

Job summary

Marriott Vacations Worldwide is seeking a Marketing Coordinator Lead to support Owners and guests with memorable experiences and events. The role emphasizes leading a team, coordinating scheduling, and delivering exceptional service to maximize sales presentations and guest satisfaction.

The position requires engaging with guests in person or by phone, flexible weekend/holiday availability, and a background in concierge, telemarketing, or sales helps.

Qualifications

• Experience leading a team in a sales or guest services environment.
• Strong communication and presentation skills.
• Ability to manage customer expectations and close opportunities.

Responsibilities

• Acts as team lead and assists with scheduling needs.
• Provide feedback to managers regarding individual performances and training needs.
• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed sales goals.
• Ensures attendees meet eligibility requirements and are receptive to products and services.

Skills

Team leadership

Sales experience

Customer service

Job description

Job Summary

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

Responsibilities

• As a Marketing Coordinator Lead, a typical day will include:
• Acts as team lead and assists with scheduling needs.
• Provide feedback to managers regarding individual performances, recommend any additional training needed.
• Schedules sales presentations and manages customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Marketing Coordinator Lead

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Concierge, telemarketing and/or sales experience preferred.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Company Information

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members