Lead UX Research Analyst

BMC Software, Inc.; United States; Remote; USD 153,000 - 255,000; Full time

Job summary

BMC Software, Inc. seeks a Lead UX Designer to define and lead the experience strategy for its agentic AI initiatives.

This hands‑on leadership role sits at the intersection of enterprise UX, AI, and product innovation, guiding how users interact with autonomous agents across complex workflows. You will partner with product, engineering, AI, and research teams to translate agentic AI capabilities into clear, trusted experiences for customers operating mission‑critical systems.

Qualifications

• Bachelor’s or Master’s degree in Human–Computer Interaction, Interaction Design, UX Design, Cognitive Science, or a related field, or equivalent practical experience.
• 10+ years of product or UX design experience in complex enterprise products, IT systems, infrastructure, cybersecurity, cloud, data, or other highly technical environments.
• A strong portfolio demonstrating systems thinking, end‑to‑end experience design, interaction design depth, and measurable product impact.
• Demonstrated leadership in cross‑functional initiatives.
• Demonstrated experience successfully designing AI‑powered, generative AI, or agentic experience strategies to real products or to enterprise workflows, beyond prototypes or conceptual exploration.
• Understanding of MCP, agent‑to‑agent protocols, AI observability, evaluation, governance, and enterprise security considerations.
• Practical understanding of agentic AI frameworks and concepts, including agents, tools, memory, context, planning, reasoning, orchestration, multi‑agent collaboration, RAG, and human oversight.
• Experience mapping AI workflows and ecosystems across users, agents, enterprise applications, APIs, data, permissions, policies, and operational constraints.
• Ability to design for probabilistic behaviour, uncertainty, latency, failure, explainability, safety, trust, and responsible AI.
• Expertise in Figma and vibe design, with the ability to make complex interactions tangible for users and engineering teams.
• Strong user research, facilitation, storytelling, and executive communication skills

Responsibilities

• Define the end‑to‑end cross‑product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.
• Design human‑agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.
• Create experiences for single‑agent and multi‑agent workflows across conversational, visual, and workflow‑based interfaces.
• Design appropriate human‑in‑the‑loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high‑impact actions.
• Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision‑making.
• Shape the experience vision, principles, journeys, and interaction model for BMC’s agentic AI ecosystem.
• Lead discovery with customers, users, product teams, and domain experts to identify high‑value agentic use cases and unmet needs.
• Prototype and test AI workflows, agent behaviours, trust cues, and interaction patterns through iterative research and usability evaluation.
• Define experience success measures for task completion, comprehension, trust, adoption, efficiency, and responsible use.
• Use qualitative and quantitative evidence to influence product direction and prioritize improvements.
• Partner with product managers, AI engineers, architects, researchers, product designers, content designers, and domain specialists from concept through production.
• Facilitate cross‑functional workshops to align use cases, system capabilities, user needs, risks, and experience outcomes.
• Establish reusable agentic UX patterns, standards, and guidance that scale across products while maintaining consistency and accessibility.
• Provide design direction, critique, and mentorship, raising craft quality and strengthening AI experience design practices across the organization.
• Communicate experience strategy, design rationale, risks, and trade‑offs clearly to senior leaders and technical and non‑technical stakeholders

Skills

Systems thinking

End-to-end design

Interaction design

Portfolio evidence

Executive communication

Education

Bachelor’s or Master’s degree in HCI/UX or related field

Tools

Figma

Job description

You may occasionally be required to travel for business

Additional Locations:

This role can be based remotely in United States

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

About the Role

We are looking for a Lead UX Designer to define and lead the experience strategy for BMC’s Agentic Experience initiative. This is a hands‑on leadership role at the intersection of enterprise UX, AI and agentic systems, and product innovation. You will design how people understand, direct, collaborate with, supervise, and trust autonomous and semi‑autonomous agents across complex workflows. You will partner with product, engineering, AI, research, and domain experts to translate agentic AI capabilities into clear, responsible, and valuable experiences for customers operating mission‑critical systems.

Key Responsibilities

Agentic Experience Design (core focus)

• Define the end‑to‑end cross‑product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.
• Design human‑agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.
• Create experiences for single‑agent and multi‑agent workflows across conversational, visual, and workflow‑based interfaces.
• Design appropriate human‑in‑the‑loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high‑impact actions.
• Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision‑making.

Experience Strategy, Research & Validation

• Shape the experience vision, principles, journeys, and interaction model for BMC’s agentic AI ecosystem.
• Lead discovery with customers, users, product teams, and domain experts to identify high‑value agentic use cases and unmet needs.
• Prototype and test AI workflows, agent behaviours, trust cues, and interaction patterns through iterative research and usability evaluation.
• Define experience success measures for task completion, comprehension, trust, adoption, efficiency, and responsible use.
• Use qualitative and quantitative evidence to influence product direction and prioritize improvements.
• Partner with product managers, AI engineers, architects, researchers, product designers, content designers, and domain specialists from concept through production.
• Facilitate cross‑functional workshops to align use cases, system capabilities, user needs, risks, and experience outcomes.
• Establish reusable agentic UX patterns, standards, and guidance that scale across products while maintaining consistency and accessibility.
• Provide design direction, critique, and mentorship, raising craft quality and strengthening AI experience design practices across the organization.
• Communicate experience strategy, design rationale, risks, and trade‑offs clearly to senior leaders and technical and non‑technical stakeholders

Must‑Have Skills & Experience

Education & Experience

• Bachelor’s or Master’s degree in Human‑Computer Interaction, Interaction Design, UX Design, Cognitive Science, or a related field, or equivalent practical experience.
• 10+ years of product or UX design experience in complex enterprise products, IT systems, infrastructure, cybersecurity, cloud, data, or other highly technical environments.
• A strong portfolio demonstrating systems thinking, end‑to‑end experience design, interaction design depth, and measurable product impact.
• Demonstrated leadership in cross‑functional initiatives.

Agentic AI & UX Expertise

• Demonstrated experience successfully designing AI‑powered, generative AI, or agentic experience strategies to real products or to enterprise workflows, beyond prototypes or conceptual exploration.
• Understanding of MCP, agent‑to‑agent protocols, AI observability, evaluation, governance, and enterprise security considerations.
• Practical understanding of agentic AI frameworks and concepts, including agents, tools, memory, context, planning, reasoning, orchestration, multi‑agent collaboration, RAG, and human oversight.
• Experience mapping AI workflows and ecosystems across users, agents, enterprise applications, APIs, data, permissions, policies, and operational constraints.
• Ability to design for probabilistic behaviour, uncertainty, latency, failure, explainability, safety, trust, and responsible AI.
• Expertise in Figma and vibe design, with the ability to make complex interactions tangible for users and engineering teams.
• Strong user research, facilitation, storytelling, and executive communication skills

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $152,925 - $254,875

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replace genuine human judgment.