Lead UX Operations Manager - Communications

Target; Minneapolis (MN); On-site; USD 113,000 - 203,000; Full time

Job summary

Target seeks a Lead UX Operations Manager to craft and drive an executive-level communication strategy that articulates the value of UX across the organization. This role involves creating compelling narratives and presentations while collaborating with leadership to ensure clear and inclusive communication throughout the team.

Benefits

401(k)

employee discount

comprehensive health benefits

paid vacation

paid sick leave

Qualifications

• 7+ years of experience in communications or content strategy.
• Exceptional ability to simplify complex ideas.
• Strong storytelling and writing skills.

Responsibilities

• Develop and execute a tiered communication strategy.
• Design high-impact presentations for stakeholders.
• Measure and optimize communication effectiveness.

Skills

Content strategy

Visual storytelling

Change management

Data-driven storytelling

Communication strategy

Collaboration

Tools

PowerPoint

Figma

Job description

Lead UX Operations Manager - Communications

Lead UX Operations Manager - Communications

1 week ago Be among the first 25 applicants

The pay range is $113,000.00 - $203,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target UX is a group of design, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.

About The Role

As a Lead Communications Designer within UX Operations, you’ll be responsible for shaping and driving an executive-level communication strategy that clearly tells the story of UX and our impact across Target. You will develop narratives, business cases, and strategic communications that translate the value of UX into clear, compelling language for senior leaders and stakeholders.

You will also lead communication efforts around key internal and external moments that reflect the maturity, evolution, and innovation of the UX practice--from large scale team events to quarterly business reviews to major milestones that require strong change management and organizational storytelling.

Responsibilities

• Develop and execute a tiered communication strategy that ensures clarity and engagement across different groups, partners and stakeholders.
• Develop and lead an executive communication strategy that positions UX as a driver of business value and innovation at Target.
• Design visually compelling, high-impact presentations that support strategic storytelling and influence decision-making at the highest levels.
• Support change communication as UX matures and evolves, helping teams understand new models, capabilities, and ways of working.
• Craft case studies that demonstrate the value and impact of UX initiatives, ensuring key decisions are supported by clear, data-driven storytelling.
• Ensure consistency and alignment in messaging across various communication channels (e.g., email, internal portals, presentations, town halls, events).
• Collaborate with UX leadership, HR, and cross-functional partners to drive org-wide transparency and engagement.
• Drive adoption of best practices in communication strategy, advocating for clarity, inclusivity, and effectiveness in UX team communications.
• Leverage AI-powered content creation and summarization tools to enhance efficiency, scale communication effort.
• Measure the effectiveness of communications and continuously optimize based on feedback and insights.
  
  

About You

• 7+ years of experience in communications, content strategy, visual storytelling, or related fields, with a strong portfolio showcasing internal communication strategies and executive-facing content.
• Exceptional ability to simplify complex ideas into clear, compelling narratives for multiple audiences.
• Strong storytelling, writing, and editorial skills, with experience in crafting communications for multiple audiences
• Proficiency in presentation design and storytelling tools (e.g., PowerPoint, Figma) with an eye for visual clarity and impact.
• Experience managing internal communications and leading change management efforts at scale within a large, matrixed product organization.
• Comfortable using AI-driven content generation tools to improve communication workflows, generate summaries, and enhance storytelling.
• A strategic mindset with the ability to balance near-term needs and long-term vision for UX team communications.
• Collaborative, flexible, and self-directed, with the ability to thrive in ambiguous and fast-moving environments.
• Exhibit a growth mindset, continuously iterating and improving communication approaches.
  
  

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_E

Americans With Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail].

Application deadline is : 06/08/2025

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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