Lead Universal Banker- Pulaski

Peoples Bank; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Peoples Bank, based in Munster, Indiana, is looking for a Banking Center Manager in Chicago. This role is responsible for overseeing daily operations, ensuring compliance, and enhancing customer service quality. Ideal candidates will have strong banking experience, critical thinking skills, and a passion for customer engagement.

Qualifications

• 2 years of banking experience required; 4+ preferred.
• New account experience required.
• Must be operationally strong.

Responsibilities

• Oversee day to day operations of the banking center.
• Ensure compliance with bank policies and procedures.
• Lead the teller line and train staff.

Skills

Customer Engagement

Operational Leadership

Critical Thinking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

JOB SUMMARY

Oversee and manage banking center day to day operations with a focus on accuracy and efficiency. Provide prompt, efficient and friendly service to ensure an excellent customer experience for all customers and employees. Acknowledges customers' needs with suggestions and referrals of appropriate Bank products and services. Perform all tasks accurately and efficiently while remaining in compliance with the established Bank policies and procedures. These individuals will need to be outgoing, highly organized, detail oriented, flexible, adaptable and results driven. They must demonstrate ability to work independently and with a team, make sound decisions and use critical thinking skills.

DUTIES AND RESPONSIBILITIES

• Performs all UB role duties at a proficient level
  • UB I - primarily teller line transactions and simple account maintenance
  • UB II - new account opening and more complex account maintenance
  • UB III - consumer lending and maintaining NMLS
• Possesses expert level of knowledge around all teller line activities
• Responsible for overseeing all teller line operational processes to ensure assigned banking center complies with all compliance policies and procedures set forth by the Bank
• Responsible for all reporting pertaining to teller line operations; including but not limited to variances, audits, cash levels, compliance training, safe deposit boxes, etc.
• Communicates frequently with banking center leadership around status of banking center operations to include but not exclusive to audits, cash activities and levels, operational checklists, required tasks and compliance training
• Ensure accuracy around CTRs, check holds, and adherence to procedures and processes
• Consistently demonstrates engagement skills and the ability to uncover customer needs
• Ability to delegate tasks appropriately
• Utilize critical thinking skills to make appropriate risk-based decisions, including providing overrides and approvals
• Takes on an operational leadership role in the banking center and serves as a mentor to others
• Will serve as back up to manager in their absence
• Contributes to and supports strategic initiatives
• May seek additional involvement such as internal committees or corporate initiatives
• Continuously looks for opportunities to develop and enhance skills
• May process consumer loan applications and maintain NMLS number

QUALIFICATIONS

• High school diploma or its equivalent.
• 2 years of banking experience required; 4+ preferred
• New account experience required
• Must be operationally strong and able to lead the day-to-day operations
• Experience with Microsoft Office Suite required

ABOUT US

For over a century, Peoples Bank has served as a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. Proudly bearing the Finward name as a Finward Company, our logo symbolizes our unwavering dedication to financial excellence, advanced technology, and elevating the customer journey.

Headquartered in Munster, Indiana, Peoples Bank offers an extensive array of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services. With 26 conveniently located Peoples Banking Centers spread across Northwest Indiana and Chicagoland, we uphold a tradition of delivering top-notch performance to our valued residents.

At Peoples Bank, we are driven by a passion for fostering success within our customer base and communities. Anchored in our core values of Stability, Integrity, Community, and Excellence, we are committed to building strong partnerships with our customers and communities to help them achieve financial success. Through innovative engagement and technology, we ensure an exceptional customer experience at every turn.

For more information on benefits visit the Careers page of our company website at https://www.ibankpeoples.com/resources/careers.

Peoples is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Housing Lender/ Member FDIC