Lead Trainer

GovCIO; Bismarck (ND); Remote; USD 60,000 - 80,000; Full time

Job summary

A modern IT services company is hiring a Lead Trainer for their US Coast Guard program, with responsibilities in providing technical support and training. This fully remote position requires a Bachelor's degree and 2-5 years of relevant training experience. Candidates must be able to obtain a Secret clearance. Join a team that makes a positive impact through innovative IT solutions.

Benefits

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Qualifications

• 2-5 years of training experience or commensurate experience.
• Ability to obtain and maintain a Secret clearance.

Responsibilities

• Provides technical support for computers and networks.
• Installs and troubleshoots personal computers and network equipment.
• Develops training materials and procedures for users.

Skills

Technical support

Training experience

Problem-solving

User instruction

Education

Bachelor's degree

Job description

Overview

GovCIO is currently hiring for a Lead Trainer for our US Coast Guard program. This position is fully remote.

Responsibilities

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.

• Confers with staff, users, and management to establish requirements for new systems or modifications
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software

Qualifications

• Bachelor's with 2-5 years of training experience(or commensurate experience)
• Clearance Required: ability to obtain and maintain a Secret clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• Enhanced Biometrics ID verification screening
• Background check, to include: Criminal history (past 7 years), Verification of your highest level of education, Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.