Lead Ticket Checker, Winter 26/27

Alterra Mountain Company; Enumclaw (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee housing available

Paid time off

401K with match

Job summary

Crystal Mountain, part of Alterra Mountain Company, is seeking a dynamic Lead Ticket Checker to support multiple lifts and ensure smooth guest flow in a busy mountain environment. You will lead a team of Ticket Checkers, assign tasks, train newcomers, and enforce safety and policy standards while delivering exceptional service.

Deep knowledge of RFID gates, guest passes, and crowd control will be essential.

Qualifications

• Leadership and/or Ticket Checking Lead experience required.
• Ski/Snowboard experience preferred.
• Clear and concise verbal and written communication skills.
• Excellent customer service skills.
• Must be self-motivated and able to maximize use of time and resources.

Responsibilities

• Lead your team of Ticket Checkers in assigned tasks and projects.
• Interact with guests and provide outstanding customer service.
• Set up and break down multiple lift mazes daily.
• Adhere to all company and department policies and set a positive example.
• Assist in training new employees and oversee breaks per policy.
• Audit supplies and documentation throughout the day.

Skills

Leadership experience

Ticket checking

Customer service

Communication

Skiing/Snowboarding experience

Job description

Seasonal

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING!

Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)


• + Free Alterra season pass for spouse and dependents 25 & under


• 50% off window ticket price at IKON partner resorts


• Free access to Alterra Mountain destinations during time off


• Free ski-referral letters for employees to use at other mountain resorts during time off


• Free friends & family day-ski vouchers (Periodic allotment)


• Discounts on Ski & Snowboard Lessons


• Discounts on Ski & Snowboard Rentals


• Discounts on Gear Tune-Ups


• Discounts on Food & Beverage


• Discounts at Crystal Mountain Retail shops


• Free Crystal branded swag


• Pro deals on gear with 100s of brands


• Discount Marketplace


• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more


• Employee-only Night Skiing events


• Employee Housing Available for eligible positions


• Accrued paid time off for eligible positions


• Group health insurance for eligible positions


• 401K benefit and generous match with immediate vesting for all staff members over 18


• Opportunities for growth, advancement, and year-round employment

Position Title:

Lead Ticket Checker

Business Unit:

Mountain Operations

Position Reports to:

Lift Operations Manager, Ticket Checking Supervisor

Positions Reporting to this Role:

Ticket Checker

Location:

Crystal Mtn, Washington

Wage

22.00 - 23.50

Lead Ticket Checker is a housing eligible position

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain, the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of the Alterra Mountain Company family of resorts. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirt of the mountains, united by a passion for adventure, and celebrating legendary adventures and enduring memories that mountains bring everyone.

Who we are...

Crystal Mountain's Mission is to deliver exceptional service and adventures worthy of our extraordinary mountain terrain and beauty.

We appreciate effort but value performance

We build relationships by acting with integrity

We communicate & decide through collaboration

We protect our environment to ensure our future

We have fun doing what we do

JOB SUMMARY

Assist Ticket Checkers at multiple lifts in daily duties, identify and delegate tasks and projects for Ticket Checkers, and give Ticket Checkers breaks. Understand how the RFID gates and tablets work, know each ticket and pass type, and handle minor ticket and guest issues. Ticket Checking Lead will work closely with Guest Service employees while handling ticket issues.

ESSENTIAL DUTIES

• Efficiently perform all duties of a Ticket Checker


• Enthusiastically interact with guests at every opportunity and provide customer service


• Set up and break down multiple lift mazes daily


• Lead your team of Ticket Checkers in assigned tasks and projects


• Must be able to adhere to all company and departments policies and procedures and set an example for others to follow


• Assist in training new employees


• Ensure all breaks are completed in accordance with Department of Labor policies


• Responsible for the overall appearance of mazes and staff, as well as auditing supplies and documentation throughout the day


• Assist in physically demanding tasks such as shoveling


• Conduct crowd control in lift lines


• Have a professional appearance and demeanor


• Be respectful to all employees and guests at all times


• Must be dependable and reliable


• Identify and delegate tasks to Ticket Checkers throughout day


• Encourage a safe work environment

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Leadership and/or Ticket Checking Lead experience required


• Ski/Snowboard experience preferred


• Clear and concise verbal and written communication skills


• Excellent customer service skills


• Must be self-motivated and able to maximize use of time and resources

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work early mornings, evenings, weekends, holidays, and long hours while in operation.


• Be able to work flexible schedules


• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.


• Perform repetitive tasks


• Ability to work for extended periods of time standing, bending, reaching, speaking, and sitting on a constant basis.


• Working outside in various extreme cold and changing weather conditions for long periods of time

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer