Lead Teller (Warsaw Branch)

Atlantic Union Bank; Warsaw (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading banking institution is seeking a Lead Teller for its Warsaw Branch. This role requires excellent customer service skills and the ability to coach and supervise Tellers. Responsibilities include managing cash transactions, achieving sales goals, and ensuring compliance. Ideal candidates will have prior cash handling and teller experience, with a focus on providing exemplary service and developing team performance. Join a thriving workplace that emphasizes growth and opportunity.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• Previous cash handling and teller experience required.
• Customer service experience required.

Responsibilities

• Provide excellent customer experience.
• Coach and train Tellers to meet goals.
• Analyze operating reports and coach less experienced teammates.

Skills

Customer service

Communication

Attention to detail

Business judgment

Flexibility

Education

High school diploma or equivalent

Associate’s degree

Tools

Computer skills

Job description

Join to apply for the Lead Teller (Warsaw Branch) role at Atlantic Union Bank.

This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, providing a best-in-class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities:

• Provide excellent customer experience
• Perform basic customer and cash transactions
• Balance cash each day
• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify risk and escalate concerns through proper channels
• Manage branch cash expectations including ATM servicing
• Coach and train Tellers to meet goals
• Assist Branch Manager with performance development of Tellers
• Analyze operating reports and coach less experienced teammates
• Develop knowledge of bank products and services
• Other duties as assigned

Organizational Relationship: This position reports to the branch leader.

Position Qualifications:

Education & Experience:

• High school diploma or equivalent required; Associate’s degree preferred
• Previous cash handling and teller experience required
• Customer service experience required
• Coaching experience preferred

Knowledge & Skills:

• Excellent customer service and communication skills
• Sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to detail
• Flexible and adaptable to change
• Ability to stand for extended periods and lift objects up to 30 pounds

Salary will be based on various factors, and the position is eligible for incentive or bonus programs. Benefits information can be found at our benefits page.

We are an Equal Employment Opportunity employer and maintain a drug-free workplace.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales

Industries

• Banking